Site support - IT Officer (On site) Umluj

؜ - ؜السعودية ؜ -

تفاصيل الوظيفة

**Contributing to the Strategy and Management of the Digital Enabling


Function**


Digital Adoption & Support unit objectives and budget



  • Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.

  • Manage and monitor the financial performance against the approved budget.


Digital Adoption & Support unit Organization and Management



  • Manage the digital adoption & support team within the site.

  • Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.

  • Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.

  • Contribute to the implementation of change initiatives, programs and projects

  • Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.


Adoption



  • Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site

  • Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site

  • Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.

  • Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.

  • Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.

  • Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.

  • Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.

  • Create and maintain local digital hardware and software inventory database for Adoption and support in the site

  • Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site


Support


**§ Provide Corporate Offices, Project Companies & O&M operational first


line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and
collaboration solutions within the respective site.**


**§ Manage digital infrastructure and data center within the respective


Office, PC and / or plant.**


**§ Provide support to the digital operations team to maintain the core


Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration
solutions in ACWA Power and NOMAC corporate offices applicable within the
respective site.**


**§ Provide all technical support during the installation, configuration


and roll out phase.**


**§ Upgrade, install and configure computer hardware, software, systems,


networks, printers, etc to meet the objectives of adoption and support unit.**


**§ Troubleshoot system and network problems, diagnosing and solving


hardware or software faults, document problems and resolutions and assessing
impact of issues**


**§ Maintain availability, performance, integrity and security of digital


systems within the site.**


**§ Check Security logs from (Servers firewalls, switches, routers, etc ),


monitor network traffic, run virus scans and ensuring security patches are up
to date to avoid security breaches.**


**§ Analyze incidents, resolve and/or escalate the issues received to


ensure the proper resolution.**


**§ Mange user accounts, emails, assign rights and access to the digital


system and services.**


**§ Provide the required awareness and trainings to the end user to ensure


the proper use of digital systems and services.**


Interaction with the I &C



  • Collaborating as needed with the I&C "Digital Champion" at the plant level.

  • Facilitate data availability for all critical IT/OT systems.

  • Facilitate the control systems infrastructure support in coordination with digital operations and I &C.


Skills


Hands-on experience in data centers and IT Networks
§ Up-to-date knowledge of the latest IT and software trends
§ Strong technical background in IT systems and support
§ Excellent knowledge on cybersecurity
§ Ability to quickly establish good working relationships with end users.
§ Ability to prioritize the workload
§ Ability to work well in a team
§ Problem solving skills
§ Excellent communication and time management Skills.
§ Willingness to travel when necessary


Education


Diploma or Bachelor - IT/Computer science/Computer applications

ملخص الوظيفة

  • المُعلن : Nomac
  • تاريخ الإعلان : 15/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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