Duty Technician

Job Number ‎23027824
Job Category Engineering & Facilities
Location JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia,
Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Communicate with Facilities support staff and customers to understand customer
requirements in order to ensure services delivered are as requested. Plan and
coordinate equipment installations, moves, additions, changes, and system
enhancements to improve reliability/performance. Analyze, recommend, and
implement process improvements. Troubleshoot network data issues and resolve
non-routine problems that may arise. Complete trouble tickets as required
within cabling service level agreements. Maintain order of data network
closets to ensure facilities are up to coded standards and work area is
conducive to efficiencies in work process. Be knowledgeable about CAT ‎5,
Fiber, and power cabling capacities and standards. Support special events,
large moves and changes as well as perform project work, as requested.
Maintain inventory of technology devices and materials.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs. Speak with others using clear
and professional language; answer telephones using appropriate etiquette.
Ensure employee compliance with company standards/policies and external
regulations; serve as a departmental role model or mentor. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of employees.
Ensure adherence to quality expectations and standards; identify and recommend
new ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Read and visually verify information. Visually inspect
tools, equipment, or machines. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎50 pounds without assistance. Enter and
locate information using computers systems. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.