AsstMgr-Restaurant

Job Number ‎23023012
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia,
Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if
applicable. Assists in the daily supervision restaurant operations and assists
with menu planning, maintains sanitation standards and assists servers and
hosts on the floor during peak meal periods. Strives to continually improve
guest and employee satisfaction. Determines training needed to accomplish
goals, then implements plan.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎4 years experience in the food and beverage, culinary, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team
* Handles employee questions and concerns.
* Monitors employees to ensure performance expectations are met.
* Provides feedback to employees based on observation of service behaviors.
* Assists in supervising daily shift operations.
* Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
* Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations
* Ensures all employees have proper supplies, equipment and uniforms.
* Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
* Ensures compliance with all restaurant policies, standards and procedures.
* Monitors alcohol beverage service in compliance with local laws.
* Manages to achieve or exceed budgeted goals.
* Performs all duties of restaurant employees and related departments as necessary.
* Opens and closes restaurant shifts.

Providing Exceptional Customer Service
* Interacts with guests to obtain feedback on product quality and service levels.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Encourages employees to provide excellent customer service within guidelines.
* Handles guest problems and complaints, seeking assistance from supervisor as necessary.
* Strives to improve service performance.
* Sets a positive example for guest relations.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Meets and greets guests.

Conducting Human Resource Activities
* Supervises on-going training initiatives.
* Uses all available on the job training tools for employees.
* Communicates performance expectations in accordance with job descriptions for each position.
* Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Assists servers and hosts on the floor during meal periods and high demand times.
* Recognizes good quality products and presentations.
* Supervises daily shift operations in absence of Restaurant Manager.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.