FO Team Leader & LM

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

About this opportunity


The Front Office Team Leader is the appointed responsible for Leading Front
Office, Performance monitoring teams which are entitled for Alarms/Performance
monitoring and 1st level trouble shooting.

What you will do

*
Responsible for Operational KPIs /SLAs fulfillment according to the MS
Contract
* Conduct Operating Level Agreements (OLA) signed with other service delivery units
* Interface with Customer on various levels regarding the organization monitoring activities and performance
* Co-ordinate works with other operation work areas management e.g. Front Office Manager, Back Office Manager, Field Maintenance Manager)
* The 1st level operations organization works closely with the Customer 's/Customer, Project Teams, Business Management, Back Office, Field Operations and customer support.
* Evaluates and make pro-active recommendations for actions to improve processes as well as other services to enhance service delivery.
* Be responsible for the Organization and motivation of all operation personnel
* Conduct or participate in recruitment interviews for selection of personnel
* Team process identification, modifications & implementation tracking.
* Be able to recognizes the training requirements for personnel and give coaching where applicable
* Provide customer and Ops Assurance Director with reports of the Organization performance on a scheduled basis
* Perform LM administration tasks and competence development plan for the team


You will bring
*
Degree within Electrical Engineering / Telecommunication Engineering /
Computer Science / Computer Engineering.
* At least ‎8 years of experience in operations.


Additional Requirements



  • Service provider management experience

  • Resource provider management experience

  • Strong on team leadership, able to lead large/matrix organization

  • Excellent communication and social skills.

  • High Customer Relationship Management skills

  • Deep understanding of Service delivery process

  • Process driver, Strategic thinker, Change Maker

  • Ability to motivate and engage, communicating to empower and develop high performance culture, competence and skills

  • Delivering results and meeting customer expectations

  • Financial skills


**


Why join Ericsson?**
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?


Click Here to find all you need to know about what our typical hiring process
looks like.


Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
|| Saudi Arabia : Makkah : Jeddah
Req ID: ‎714610

ملخص الوظيفة

  • المُعلن : Ericsson
  • تاريخ الإعلان : 02/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الرياض, منطقة الرياض
13/11/2022

\- Assist budget supervisor and control allocated budget and expenses \- Evaluate the results of the short and medium-term goals of the restaurant supervisor \- Assist the supervisor in organizing the monthly activities schedule for the restaurant to achieve the restaurant goals \- Receivin…

الرياض
23/06/2022

* Reading, writing and oral business proficiency in the English language * Strong leadership skills with high competency in hospitality profiles. * A minimum of 5 years of experience in hospitality sectors * At least 4 years' experience in a similar high volumes operation * Motivation &…

الرياض
16/06/2022

**Fecha de publicaci on** Jun 14, 2022 **N umero de Empleo** 22099724 **Categor ia de Empleo** Housekeeping & Laundry **Ubicaci on** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPA **Marca** Courtyard by Marriott **Hor…

الرياض
29/04/2022

Summary You will be responsible for: * Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. * Assists in the smooth and efficient running of the Front Office Depar…

الرياض
16/06/2022

**Date de publication** Jun 14, 2022 **Num ero de l'Emploi** 22099724 **Cat egorie d'Emploi** Housekeeping & Laundry **Lieu** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE **Enseigne** Courtyard by Marriott …

الرياض
31/05/2023

Team Leader I - (Food Services - Riyadh) Competitive Base Salary, Housing Allowance, Generous Leave, Medical Cover, Discretionary Bonus, Training, and development etc. The Company Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage ma…

الرياض
31/07/2022

#### **Job Description** * Manage and deliver the operation, upgrade, and configuration of network security architectures. * Provide remote and on-site support to our customers inside/outside KSA. * Manage and monitor large computer networks for problems from a central location through commun…

الرياض
23/11/2022

Req ID:403725 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised servic…

الرياض
30/12/2022

**Information Technology Audit** * An IT audit team leader is responsible to assess and provide an independent view to internal controls and risks of a company's technology infrastructure and processes. This role includes identifying the weaknesses in computer systems and networks and creating an…

الرياض
20/12/2022

Company Description We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneerin…

Language: English