The Bus Operation Expert will ensure that the Bus and ITS Systems will be
effectively operated to meet the project operational requirements and ensure
that all relevant operational experts shall be available on a call-out basis
to attend any incident that may occur. Optimum services will be delivered to
the commuters safely.

Role and Responsibilities

• Oversee start of operations through all the phases of the Bus and ITS Contractors ' activities to verify that all the contractual requirements are fully met.


• Be responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.


• Bus Operation Expert shall be responsible for start of the operations, station and depots including all the inspections that are required as per the agreed SOPs.


• The Bus Operation Expert will be leading the operations on a ‎24/‎7 basis for resolving incidents, accidents and emergencies that may occur on the Bus Project.


• He will be leading the development of the operations and maintenance manual.


• He will also supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.


• He will produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.


• Bus Operations expert will compare operational data from ITS systems and inspections status prior to preparing the reports for the client.


• Crisis management procedures


• Will support and report to the Senior Manager - Bus Services Delivery


• Should any incident occur, he shall promptly be present at the scene, provide advice and support to the client's senior management or their representation until the situation is brought under control.


• Support the Senior Manager to produce reports based on such incidents and maintain them for further investigation as required.


• Any mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.


• Coordinate with the Journey Planner expert in ensuring a smooth experience for the commuters.


• The operations expert will monitor the operations contractor to see how effectively the following are managed. inventory management, correct ordering of supplies, maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders etc.

Qualification and Education Requirements

• University Degree

Mandatory Experience

• ‎10 years ' of operational experience in bus operations or bus operating company and/or experience in Client organization managing a Bus operator, and/or experience as a Consultant team managing Bus operator.


• Prior experience dealing with multiple Contractors and their performance against KPI regime


• Experience dealing with Operating procedures, instructions and code of conduct handbooks


• Experience dealing with timetables and materials related to successful and smooth operations of the transportation system


• Quality Management Systems


• Crisis Management Regime


• Transportation and Safety Procedures


• Must be prepared to be available on a call-out basis should an incident occur outside of the normal operational hours. Maximum time to respond to call-out will be ‎30 minutes.


• Exposure dealing with any investigations and mitigations on any incidents and comfortably dealing with third parties (Police, Civil Defence, security agencies etc)


• Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.

Additional skills

• Proven organizational skills, including time management.


• Project management experience.


• Strong analytical and problem-solving skills.


• Self-sufficiency and an ability to work with minimal supervision.


• Strong verbal and written communication skills.


• Attention to detail.
  Rewards and Benefits
  We offer an excellent package which includes:


• A competitive salary


• Accommodation allowance


• Transportation allowance


• ‎22 calendar days annual leave (based on ‎5 day working week)


• Medical and life insurance cover


• Company gratuity scheme


• Discretionary bonus scheme


• Annual flight allowance to point of origin


• Employee Assistance Programme - ‎24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants