Responsibilities, authorities and accountabilities
* Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
* Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.
* Handles simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set.
* Handles targeted clients. Contracts are predefined and a framework of conditions is set and followed.
Required Qualifications
* Bachelor 's degree or the equivalent in years of experience - 4+ years.
Desired Characteristics
* Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
About Us:
With operations in over 120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we 're committed to achieving net-zero carbon emissions by
2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.
Join Us:
Are you seeking an opportunity to make a real difference in a company that
values innovation and progress? Join us and become part of a team of people
who will challenge and inspire you! Let 's come together and take energy
forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national or ethnic origin,
sex, sexual orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by law.
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