Back Office Core Manager

About this opportunity

We are now looking for a Service Owner, accountable for the end to end Service
ownership and contractual delivery including all Service functions that relate
to the specific customer Managed Service (MS) solution. The Service Owner will
be focused on the financial and delivery performance (including the
performance in environment, occupational health and safety areas) of the
assignments within a Managed Service contract

What you will do

• Have responsibility as the key interface to the customer while also leading the collaborate with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service, working closely with the MSCOO, Service Architecture, Reliability and Improvement leads.


• Secure deep understanding and knowledge of the customer, contract, Service and the Delivery that supports it.


• Plan and design of a new Service, or change / update to an existing Service including any data analytics that supports it, having a competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.


• Manage the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation, architecture, reliability and continuous service improvement.


• Ensure the management of performance and risk in environment, occupational health & safety (EHS).


• Own the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management


• Build and develop an impactful service team culture by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy and passion. Lead by example to implement best-in class service delivery.


• Resource management for Back Office operations


• Recognize the training requirements for personnel and give coaching where applicable.


• Ensure operational readiness - availability of operational resources and/or procedures for any new service or resource on the customer's infrastructure

**

You will bring
* Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
* Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
* Pasion for innovation, be curious by questioning ways of working that that make things difficult; trial new ways of doing things; fail fast and learn quickly
* Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks
* Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote
* Experienced in managing highly skilled resources responsible for managing customer network.

Why join Ericsson?**

At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process
looks like.

Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: ‎707197