Job Description:
Parsons is looking for an amazingly talented IT engineer to join our team!
What You'll Be Doing:
* Provides the first line of support for users either calling in or emailing.
* Takes calls and emails from end-users that need assistance throughout the day to troubleshoot help desk ticket issues, this includes working with on-site and remote users
* Investigates user problems and identifies their source; determines possible solutions; test and implements solutions
* Troubleshoots application to identify and correct malfunctions and other operational difficulties
* Research and analysis of trends in team member Helpdesk tickets submitted
* Assists with network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity
* Coordinates daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests
What Required Skills You'll Bring:
* Associates for Bachelor's degree in a technical discipline with 13+ years working in a technical operating capacity is preferred, or 3-5 years of working experience in a technical capacity.
* Experience focusing on user software test/evaluation/operational methodology in a networked environment is strongly preferred.
* Ability to work with users on-site and remotely.
* Good computer system skills and the ability to troubleshoot issues to diagnose and resolve before escalation.
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.
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