Technical Writer

Company Description

Who we are?

Become a Zider Tech member and join this amazing company that is on top of the
e-commerce game! Join a company that is not only growing but having fun while
doing it. We are a human centric organization with huge growth plans and with
a purpose to help more and more people with little or no digital experience to
start their online business (e-commerce), move their offline to online or grow
their offline businesses even more by having an online presence.
Where are we coming from and where are we going?
Zid has had a tremendous grow over the last ‎5 years. From ‎5 people to ‎300+
people at present and counting. Our revenues have been increasing more than ‎3
times year on year and we have had a great success. We know that huge growth
brings a few complications and challenges to our technology and we, in
engineering, are aware of them and we are looking to solve those. We are an
e-commerce SaSS platform, a fintech startup, a logistics and shipping
consolidator and we understand and believe that technology and business go
hand-in-hand.

Job Description

As a Technical writer you will create documentation and education materials to
boost user experience on our APIs. Such documentation may come in the form of
user guides, integration guides, API developer guides, in-platform
instructions, installation/configuration instructions and articles.
Your work will be seen by thousands of developers, we already process more
than ‎40 million requests monthly!
Some of your responsibilities
* Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and API documentation.
* Collaborate with other writers to document our APIs.
* Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators.
* Establish team policies and procedures, conforming to existing styles, policies, and procedures.
* Oversee peer editing and production review work.
* Integrate use case and functional data into user documentation and examples.

Qualifications

Hard Skills
* ‎2+ years of technical writing experience or business analyst for engineering projects related to APIs.
* Good experience in REST APIs.
* Strong written and verbal communications and experience working with content in multiple mediums.
* Experience working cross-departmentally to communicate the nuts and bolts of a product.
* Strong experience owning an end-to-end documentation creation process.
* Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
* A positive attitude, willing to jump in and tackle new challenges.
* Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.

Soft Skills
* Great communication skills
* Team player
* Attention to detail
* Excellent debugging and problem-solving skills
* Excellent communication skills, both written and verbal.
* Smart working habits!
* Seek the highest quality and aim to build a "bugs-free software even though we understand and know there is no such thing in real life

Additional Information

What are we offering?
* Competitive Salary
* Holidays of ‎21 days + additional days given regularly
* Trainings (we kicked the learning internally and recently completed an AWS Architecting course)
* Career path clearly defined!
* ZEA - Zid Entertainment - Fun Thursdays!