Administrator

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة


  • Riyadh, Saudi Arabia

  • Tech Hiring

  • ‎2930313


Job Description


Roles:
* Analyzing IT system and software performance.
* Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
* Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
* Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
* Preparing training manuals and FAQ materials for easy-access end-user guidance.
* Collaborating with internal departments to ensure that IT needs are met.
* Excellent verbal and written communication skills
* An active / empathic listener
* Ability to manage own time effectively and to be prompt and punctual
* Experience of working effectively within a team and collaborating with others to achieve a goal
* Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
* Drive, self-motivation and ability to work under own initiative
* Sound knowledge and experience of supporting range of IT applications, platforms and technologies
* Ability to clearly and accurately communicate processes and procedures verbally and in writing
* Ability to produce management information reports from ITSM systems
* Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
* Experience of developing professional and effective working relationships with customers and key stakeholders
* Experience of delivering a high level of customer service
* Direct unresolved issues to the next level of support personnel
Desktop Support

ملخص الوظيفة

  • المُعلن : Encore Theme
  • تاريخ الإعلان : 24/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English