Technical Care Specialist

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile,
fixed and cloud networks. Your career here will have a positive impact on
people's lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our authentic
selves to work.

The team you'll be part of
Our Business Group is a leader in wireless mobility networks and associated
services. With more than ‎3.500 patent families essential for 5G we have a
strong 5G portfolio and are a front runner in open and virtualized radio
access networks (O-RAN and vRAN).

What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:
* Work as expert to provide Technical Support for Nokia customers.
* Create and maintain high level of skills in latest cellular technologies and Nokia products.
* Gain customer support experience by analyzing, investigating, and solving the technical issues indicated by the customers.
* 24x7 ROTA support, i.e., ready to work on emergency support during out of office hours.
* Self-disciplined, self-motivated and ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.
* Regular update of Case Handling tools and follow-up with R&D on escalated topics.

Your skills and experience
Position Requirements:
* Fresh Graduate
* End-user / customer problem investigation
* Result oriented with focus on product quality and customer satisfaction
* Team player, open communication, and ability to work in international team
* Capability to build relationship with customer as well as internal project team (Mandatory)

Education & Experience or Other Requirements:
* BS or MS in Telecommunications Engineering, or Computer Engineering
* Should have theoretical knowledge of Cellular Radio Networks and the technologies prevailing in the market (especially 4G & 5G)
* Must have the ability to communicate effectively within team and with the customer
* Must be able to work using Microsoft Office (Word, Excel, Power Point)
* Must be fluent in English (verbal and written)

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.

Join us and be part of a company where you will feel included and empowered to
succeed.