Partner Onboarding Associate

At Careem we are led by a powerful purpose to simplify and improve lives in
the Middle East, North Africa and Pakistan. We're pioneering the development
of innovative services to aid the mobility of people, the mobility of things
and the mobility of money.
We're in the driving seat as we help to define how technology will shape
progress in some of the fastest-growing countries in the world. Our teams are
building tech to meet the needs of the future in areas including data and AI,
e-commerce, technology-enabled logistics, maps, identity, and fintech.
We're well placed to solve complex and meaningful challenges at scale, with
deep tech expertise, strong regulatory relationships, a local presence, and
increasingly specialised global teams which are structured to operate as
autonomous start-ups. Our team of over ‎400 engineers and developers are
empowered to develop cutting-edge technology every day.
Careem was established in July ‎2012, became a wholly-owned subsidiary of Uber
Technologies, Inc. in January ‎2020, and today operates in over ‎100 cities
across ‎12 countries.
About the team
Careem Food is pivotal to our Super App ambition. We have already created
waves in the market with our bold decision to become the region 's first and
only restaurant-centric food delivery platform, and are ready to scale and
grow exponentially across markets. Come be a part of this exciting journey
with us.
What you'll do
* Strictly adhering to partner on-boarding SLAs and training quality
* Analyze the daily orders data. In-depth store performance i.e. cancellations, acceptance rate, acceptance time, wait-in store time etc of the newly on-boarded partners
* Regular communication with partners on sharing their performance and working with them to improve their operational efficiency
* Building and documenting the processes and actions for catalogue and operational efficiencies
* Regular field visits to gather market insights on Food deliveries and challenges to better understand market dynamics
* Work closely with the Performance team on identifying low performing merchants to target for integrations.
* Regular communication with other markets on knowledge sharing and identification of the best practices
* Provide feedback gathered from partners on product issues and suggest improvements that can enable them to provide better service to our captains and customers.
What you'll need
* Must hold a Bachelors' degree from a reputable university.
* Must be currently based in Riyadh or Jeddah.
* Minimum one year of work experience. (Preferably in operations at a tech company)
* Good communication and time management skills
* Basic understanding of data analysis and good command over MS Excel and other MS Office applications. (SQL and experience with other such tools would be an advantage).
* Aptitude to learn and grow.

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a Remote-First organisation
* Work from any country in the world for ‎60 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day