We are looking for Service Owner - SMC (Service Monitoring Centre) who
will play a key role in leading the delivery of Service Management center for
our "live" customer network! This job role is responsible for the Service
Management Center which includes, Fault Management, Incident Management,
Organizational Change and Problem Management mainly focusing on 1st Level
proactive and reactive maintenance and to ensure that services provided to
customers are continuously available and performing to Service Level Agreement
(SLA) performance levels. Lead the Service Operations Governance both
internally and with the customer for the Service Performance in the contract
and to also include Program and Demand Management.
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and inspiration to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 693859
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