Customer Service Engineer-Pasta and Asian Noodles

Introduction
Buhler Group in Riyadh, Saudi Arabia is looking for a passionate engineer to
join our team as Customer Service Engineer for Pasta and Asian Noodles. This
position will be responsible to provide services to the customers during
installation of the machines and its entire life cycle.
Tasks
* Perform retrofit actions and machine repairs, inspections, maintenance, and troubleshooting.
* Prepare and submit timesheets, service reports, delegation reports, drawings and other documents related to the assigned task.
* Perform technical assistance, training and other after sales services of the machines.
* Coordinate with internal and external customer technicians during startups or maintenance jobs.
* Build and maintain collaborative relationships with customers.
* Sharing of experience and feedback to other projects and functions.
* Report after sales opportunities at the customer site.
* Compliance with processes, procedures, and tools.
* Any other related tasks assigned.
Required qualifications
* Bachelor's degree in engineering or equivalent.
* Higher technical education with further training in Customer Service is an added advantage.
* Minimum ‎5 years of experience in the Pasta and Asian noodles industry.
* Fluent communication skill in English language; Knowledge of Arabic is an advantage.
* Willingness to travel.
Preferred qualifications
* Ability to deliver good customer service on resolving issues and completing the scope of service in a timely and professional manner.
* Problem-solving and decision-making skills.
* Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
* Proven ability to work in a matrix organization.
Benefits
* International & successful company with sustainable prospects for the future.
* Wide technically & modern environment with interesting challenges.
* Professional environment with an open communication culture.
* Exciting development and training opportunities.
* Great & dynamic work environment.
Buhler as an employer

Who we are

We are working to create sustainable innovations for a better world. Our aim
is to transform the world's most pressing food and mobility challenges into
sustainable technologies, process solutions and business models. At Buhler,
you are empowered to show initiative and take responsibility. In our family-
owned company, personal success goes hand in hand with shared success. We
foster a diverse and inclusive workplace where integrity and courage are key
drivers of our success. We support your personal development because we want
you to make a difference. By joining Buhler, you will be helping us tackle
global challenges while at the same time meeting the needs of our customers.

B uhler is an equal opportunity employer and we value diversity and inclusion
at our company, therefore, it's important that you match us and we match you.
Regardless of your gender (m/f/d).