Key Responsibilities:
* Lead a team of specialists to deliver an exceptional and secure onboarding and activation process, ensuring Tap is meeting compliance and regulatory goal and serving the customer in a professional, quick and secure fashion.
* Coordinate with the Sales team to capture required pre-application data.
* Collect required application documentation from merchants.
* Perform initial underwriting checks in accordance with processor/vendor KYC guidelines.
* Accurately board new merchant accounts to ensure first entry approval.
* Liaise between the merchant and processors to secure application approval.
* Review merchant accounts, investigate and diagnose merchant account configuration issues.
* De-escalate situations involving dissatisfied merchants and offer patient assistance and support.
* Build strong relationships with internal teams to meet launch expectations.
* Maintain a thorough understanding of processor/vendor products, platforms, and systems.
* Serve as a Tap Payments related products and services expert.
Background & Experience
*
Bachelors degree or equivalent work experience.
* 5+ years working in a similar role.
* Knowledge of KYC and AML processes, policies and procedures.
* Strong managerial skills and exceptional organisational skills.
* Experience working with CRM systems would be a plus.
* Must be English and Arabic speaking.
Tap is a rapidly growing payment services business, expanding internationally
at an extraordinary pace. We are hiring exceptional talent to work with high-
performing global teams with one common goal: Making payments easy, quick and
secure for our clients all around the world.
Are you ready?
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth - and, most importantly, get the results they need. Then you might want to …
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth - and, most importantly, get the results they need. Then you might want to …
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth - and, most importantly, get the results they need. Then you might want to …
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth - and, most importantly, get the results they need. Then you might want to …
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth - and, most importantly, get the results they need. Then you might want to …
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