Junior Scheduling Engineer

Currently recruiting for a scheduling engineer who will have accountability
for the coordination of the service administration requirements and be
responsible for day-to-day administration of the role.
The incumbent must possess a proven track record for timely delivery and
customer satisfaction and be proactive in their attitude to work.
Duties & Responsibilities
* Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.
* Handle daily call logging, update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions.
* Call coordination between Client and FSE and allocation of complaints to FSE. Effective and healthy communication with customer and team members.
* Daily entry of service reports and Time sheets in SAP for entire technical staff
* Create service orders in SAP for warranty spare part replacement in SAP
* Track work orders and close all completed work orders before the month end in SAP
* Report the status of open service orders to Service Manager weekly basis
* Timely communication and escalation of any issues to Service manager
* Create purchase requisition in SAP
* Maintain the equipment master with timely update of new equipment and update new location of existing equipment.
* Timely preventive maintenance schedule for AMC and warranty equipment and update the PM Master
* Filing of completed service reports on daily basis
* Sending service reports, SAT & Handing over documents etc. to Accounts for billing immediately after the completion of work.
* Book the cost in correct service order or WBS and coordinate with accounts and Sales for information
* Maintain engineer's daily, weekly and monthly productivity reports
* Coordination between Technical, Project and Logistics

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* Bachelor's Degree in engineering (Industrial, Electrical, Computer or relevant Engineering discipline).
* A minimum of ‎2 years of related administration experience in a role within a service organisation is an advantage.
* SAP experience is an advantage.
* Computer literacy, competency in use of all programs within MS Office Suite.
* Good administration and document control skills.
* Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.
* Good language skills in English. Language skills in Arabic would be an advantage.
* Ability to plan and coordinate daily tasks, the prioritisation of own workload, ability to build good customer relations.
* Must be organized and systematic with good attention to detail and the ability to work under pressure and strict deadlines.
* Must be conscientious and interact well in a team environment.
* Possess excellent organisational, communication, interpersonal skills with the ability to multitask and manage a wide range of activities.
* Strong customer service skills including phone etiquette and conflict resolution, and the ability to handle stressful situations with resilience and tenacity.
* Self-motivated, reliable, and accountable individual.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎23,000 colleagues, based in ‎55 countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with an almost ‎170 year history of innovation, and
five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in threat detection and screening
technologies for aviation, ports and borders, urban security and defence. With
more than ‎40 years of field-tested experience, we deliver the solutions needed
to protect society from the threat and illegal passage of explosives,
prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of
every day our technology and our people make the world a safer place. Smiths
Detection is part of Smiths Group, a global leader in applying advanced
technologies to markets in threat as well as contraband detection, energy,
medical devices, communications and engineered components. Smiths Group
employs around ‎23,000 people in more than ‎50 countries.