(22007ZW)
Saudi Arabia-Central Province-Riyadh | Full-time | Contract | Shift
YOUR TASKS
* Role Purpose:
To serve SNAS/DHL customers at the Front Counter, ensuring that all customer
needs are met, questions and queries handled, all shipments are correctly and
accurately processed and company standards are met or exceeded at all times.
* Accountabilities:
1) Skills/
Qualifications: Maintain cleanliness and excellent appearance within the Front
Counter. Project a professional image in greeting and serving customers.
2) Impact: Ensure all sales targets are met/exceeded. Ensure all cash and the
cash float are handled correctly. Use SPS system to complete AWBs in line with
company standards.
3) Problem Complexity / Process:
Ensure that perfect shipment criteria is met at all times. Maintain suitable
levels of brochures and tariffs on display. Ability to choose between
different alternatives with care. Use sound judgement in conditions of
uncertainty.
4) Customer / Stakeholder: Ensure the delivery of precise and correct
information to customers and provide advice on shipment acceptance and
carriage. Security screen all shipments prior to acceptance. And take
necessary action against DGA shipments. Hold consignee collect shipments as
appropriate.
5) Autonomy:
Ensure all machinery is in working order (Card, Weighing, Computer) Up loading
of Disk information from the SPS accurately at the end of each day.
6) People Management: Ability to understand the perceptions and needs of
others, as well as to pick up clues to others' current unspoken thoughts.
YOUR PROFILE
* Education: Bachelor degree or equivalent.
* Experience: At least 2 years in HR administration or similar experience.
Knowledge of the Saudi Arabian Labour Law an advantage
Database management.
* Technical Knowledge/Skills: Very good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access).
Posting Legal Entity SNAS Postal Est.
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