Reference Code: ‎68921

Administration Coordinator

Richemont
Riyadh, ‎01, SA
Fixed Term
Richemont owns some of the world's leading luxury goods Maisons, with
particular strengths in jewellery, fine watches and premium accessories. Each
Maison represents a proud tradition of style, quality and craftsmanship and
Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products
which are in keeping with our Maisons' values, through a process of continuous
creativity.
MAIN PURPOSE
Cover customer service administrative and logistical tasks, organize
intervention flow with servicing points for the Cartier KSA network (with
exception of Al Khobar) and be the link to the CS management in Dubai.

KEY RESPONSIBILITIE ‎1 / Intervention

• Is familiar with the complete workflow of the dedicated ERP system (IRIS) and carries out the various functions required for this management system


• 
  

  Fulfills his determined tasks within the repair flow as link between BTQ CS associates and technicians
  o Repair reception
  o Repair registration checking + completion
  o Estimation printing, transferring to Cartier BTQ CS associates and
  following-up
  o Approval waiting + completing with additionally requested points
  o Transfer to repair status
  o Following-up repair progression, keeping track of timeline, with objectives
  promised to customer and set down by management or SLA
  o Checking intervention done to match foreseen request
  o Verifying the used spare parts and separating them as per procedure
  o Invoicing
  o Preparing transfer of products back to BTQ CS associates, with appropriate
  proactive information

  
  


• 
  

  Contacts and communicates with BTQ colleagues, with subcontractors, with brands contacts locally and abroad

  
  


• Prepares all needful for shipments of repairs to be done in the network
  o Other local boutique workshops
  o Subcontractors: jewelry + LLPE
  o Dubai platform
  and guarantees the proper follow up.


• Follows up all work in progress with
  o Daily anomaly report/flash
  o Weekly portfolio

KEY RESPONSIBILITIE ‎2 / Logistics - Spare parts

• Uses effectively the stock and stock management dedicated tool: NSI and EDI, including SAVNSI and the brand's Ipass


• Is familiar with the ERP system (IRIS), and carries out the various functions required for this management system
  o Tracking spare parts, by their bill of material, to find reference and price
  o Reservation of parts for RO or ordering
  § Supplier (DXB)
  § BTQ Main stock (partial: mvt bank, crowns, links,…)
  o Follow up of order placement (confirmation, timeline tracking, arrival date,
  reminder)
  o Reception and distribution for RO
  o Picking or follow up of parts for RO
  o Regular information of any modification of promises to update RO and inform
  proactively with objectives promised to customer and set down by management or
  SLA
  o Daily follow up of kit boxes and management as per procedure
  o Follow up defective and used spare parts classification and re-cycling
  procedure
  o Yearly inventory of spare parts of all KSA location with instruction of RCS
  logistics supervisor of Dubai platform

KEY RESPONSIBILITIE ‎3/ Environment

• Files and documents all estimates, repair files and invoices relevant to every repair file, ensuring prompt retrieval for operational and auditing purpose


• Guarantees quality of his complete environment (5S) in maintaining cleanliness on his desk and in the locations under his responsibility.


• Guarantees a proper fit of IRIS status and physical location in adequate containers / safe.


• Provides quarterly inventory of repairs

KEY RESPONSIBILITIE ‎4 / Boutique + Brands

• Familiarizes himself with brands' products and services, and as necessary attends training arranged for this purpose


• Takes care with help of DXB superior and in accordance with BTQ Mgr of the presence planning for the technicians (hours, leave, absence, special tasks,…)


• Discusses issues on any trouble-related jobs or problems linked to work load or environment and provides feedback, if any to the superior to achieve productivity level.


• Observes needs of boutique colleagues concerning Customer Service topics and proposes to superior / BTQ Mgr means to improve capacity to serve end-consumer.


• Complies to instructions given by the superior and technical guidelines set out by the brands and ensures that quality work is being carried out and not compromised.


• Reports weekly to his Dubai superior the situation based on KPI and extraordinary topics

Educational Background
* Commercial school or comparable business experience

Technical/Work-based Skills or specific
knowledge (Must Have)
-Basic computer science knowledge / excel, word, pdf -English + Arabic fluent speaking+reading

Experience
* ‎2-‎5 years job activity with Customer contact with good communication (written and spoken) skills

Personal Skills/Attributes
Competencies: Customer focus, team work, self-management Organizational,
connector skills, even with a certain level of complexity. Drive, possibly
able to lead or represent the managing team of Dubai Agile communicator
respecting and obtain respect from technicians and btq partners

Richemont #Revealtheexceptional

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