Event Operations Manager

Company Description

Informa PLC is a leading international events, intelligence and scholarly
research group.
Our purpose is to champion the specialist. Through hundreds of powerful brands
we work with businesses and professionals in specialist markets, providing the
connections, intelligence and opportunities that help customers grow, do
business, make breakthroughs and take better informed decisions. Informa is
listed on the London Stock Exchange and a member of FTSE ‎100, with over ‎11,000
colleagues working in more than ‎30 countries.
The role advertised sits within our new digital events and content business,
based in Dubai and is part of the Informa Connect Division. This new digital
events platform is uniquely fast paced and engaging, with highly curated
virtual events that offer deep insights delivered brilliantly by industry
experts, shaping conversations on critical industry topics and issues.

Informa Connect is a live events, digital content specialist connecting
professionals with knowledge, idea and opportunities.
In a world where the number of information sources and digital channels is
proliferating, businesses and professionals come to Informa Connect for
relevant, high-quality knowledge and connections that help them learn more and
do more.
Through specialist content and connections, delivered via in-person events,
virtual events and digital platforms, Informa Connect's brands provide the
latest thinking and ways to meet experts, peers and stay connected within a
community.
We invest in creating exciting experiences based on high-quality speakers,
stimulating content and platforms that enable discussion and networking. Our
digital services provide year-round community content and connections and give
sponsors and marketers effective ways to reach the right customers. Our brands
are continuously developed to ensure they deliver a quantifiable return to
audiences, sponsors and speakers.

Job Description

Job Purpose:
To manage and maintain excellent relationships with clients, expert partners
and colleagues to uphold a corporate image of ethics, professionalism, quality
and standards.

The role itself will centre around a structured list of responsibilities that
occur pre, during and post each learning event, from planning right through to
delivery and post project admin from an ops perspective.

Job Description
Operations / Delivery Manager:
You will be the primary operations / delivery point of contact in Saudi Arabia
for the training portfolio within Informa Connect.
You will have at least ‎5 years experience of running events within The
Kingdom, along with experience of managing people and working on multiple
complex projects .
You will have had a proven track record in successfully managing client
relationships and delivering to expectations in a customer centric, detail
orientated and timely manner.
You will have a strong, existing network of suppliers and contractor
relationships that you can leverage.

Team Management (‎10%)
* Recruiting - We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.
*
Training & Onboarding - You will be able to adopt, learn and train others to
follow our standard operating procedures

Delivery / Operations (‎90%)
* Operate as the lead for all learning events (both virtual and in-person)
* Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event
* Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required
* Create, customise and configure virtual event registration links, invitations and reminders
* Upload content and create custom virtual meeting layouts and event flows
* Liaise with printers, travel partners, venues and flight agencies
* Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
* Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q &A, polls, etc.
* Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar reminders
* Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
* Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
* Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
* Generate and download reports: registrations, attendance, polling responses, and Q&A
* Process, upload and retrieve webinar recordings
* Research and stay on top of trends and new tools in the virtual event space
* Basic editing skills (videos, voice notes) or working with suppliers to deliver
* Some sales support - case studies, feedback reports, course promotion support

Qualifications

Qualifications
* ‎5+ years professional experience in an event / customer / learning / training operations capacity
* Knowledge and understanding around customer and event operations
* Proficient in MS Office programmes

About You
* A calming presence with the ability to coolly trouble shoot issues during a live events
* Ability to stay focused, energized, calm, collected and organized while managing multiple projects
* Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc. (Moodle or any LMS platform is a huge plus)
* Detail-oriented, tactile communicator, extremely organized - you love a process!
* Most important - a great team member, always willing to help where possible, always looking to improve and innovate, you take pride in outcomes and come to work with a smile on your face

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people
can be put off applying for a job if they don't fit all the requirements. If
you're excited about working for us and have most of the skills or experience
we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive,
inclusive environments where our colleagues can succeed. As such, Informa is
proud to be an Equal Opportunity Employer. We do not discriminate on the basis
of race, colour, ancestry, national origin, religion, mental or physical
disability, medical condition, genetic information, sex (including pregnancy,
childbirth, and related medical conditions), age, marital status, citizenship,
or other protected characteristics under federal, state or local law.