Tech Majlis Associate

Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will
provide you with the opportunity to support our core business functions by
deploying applications that enable our people to work more efficiently and
deliver the highest levels of service to our clients. You'll focus on managing
the design and implementation of technology infrastructure within PwC,
developing and enhancing both client and internal facing applications within
PwC, and providing technology tools that help create a competitive advantage
for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a
part of the team, you'll be the primary contact for ensuring the quality of
our services is maintained while also considering better ways to provide the
same service in a more cost efficient manner and keeping customer satisfaction
with our services high.
Tech Majlis - KSA Grade Associate
Our Firm Established in the region for ‎40 years, PwC has more than ‎6,000
people in ‎12 countries across the region: Bahrain, Egypt, Iraq, Jordan,
Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia
and the United Arab Emirates. We have an unparalleled range of expert
capabilities from Strategy, through Advisory and Consulting to Legal, Tax and
Assurance Services, underpinned by the standout digital platform in the
region.
Our Mission One Firm : Transforming our region. Our purpose is to build trust
in society and solve important problems. In an increasingly complex world, we
help intricate systems function, adapt and evolve so they can benefit
communities and society - whether they are capital markets, tax systems or the
economic systems within which business and society exist. We help our clients
to make informed decisions and operate effectively within them Our Values
Creating value through diversity. Be yourself. Be different.
At PwC, we respect and value differences. We know that when people from
different backgrounds and with different points of view work together, we
create the most value - for our clients, our people and society. As part of
our commitment to individuality we are pleased to hear from candidates from
diverse backgrounds, with a mixture of skills, capabilities and experience
from the below Job Description. Job title Associate Tech Majlis Level
Associate Reports to End User Experience Lead Location KSA Position summary.
Responsibilities In this role, the successful candidate will:
Champion a team of TechLounge Customer Experts providing a customer centric
service to all PwC employees.
Create an innovative Technology focussed environment where customer
satisfaction is primary.
Deliver a daily service providing a focal point for customer interaction and
support for all hardware and software issues including [but not limited to]
client, mobility, wireless, printing, connectivity, applications.
Maintain/resolve all open incidents/tasks within ticket queue in a timely
manner.
Partner with other IT teams on new technology introduction projects to ensure
the site is prepared to deploy, educate and support the new solutions.
Ensure all business policies and standards around security and compliance are
being met by the Tech Lounge service.
Analyse Tech Lounge performance data and adapt service to better meet business
requirements.
Be a resource and guidance for customers with regard to technology use, PwC
working policies and procedures.
Establish strong, open working relationships with customers at all levels.
Proactively anticipate, identify and resolve problems, applying knowledge in
complex, difficult or stressful situations.
Effectively communicate and share technical information to audiences at all
levels of the organization.
Drive a culture of change and innovation.
Requirements
Experience leading a team within a working retail/service environment.
Excellent customer service skills.
High levels of energy and self-motivation.
Enthusiastic around technology and innovation.
Effective problem identification and solutions skills.
Ability to lead from the front and drive a culture of change.
Strong team player and collaborator.
Fluent in written and spoken English Desired Characteristics.
Experience in delivering a technical support service.
Technical expertise [Windows, Apple Mac, Mobile].
Experience working in a global organisation.
Proven analytical skills.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
Yes
Job Posting End Date