Customer Team Head, STC Saudi Arabia

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile,
fixed and cloud networks. Your career here will have a positive impact on
people's lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our authentic
selves to work.

The team you 'll be part of

The Customer Experience organization provides a common interface to customers
including account and relationship management, acting as the voice of the
customer internally and creating demand across our business groups. While
bringing deep understanding of local markets for our customer, the CX
organization ensures strong alignment between sales and delivery teams. A
prime focus with the CX team who is driving the business for Saudi
Telecommunication Company in Nokia.

What you will learn and contribute to

As part of our team, you will:

• Lead the Nokia Customer Team (CT) of Saudi Telecommunication Company - Saudi Arabia to deliver Nokia products and services to the customer, manage customer satisfaction as well as achievement of Nokia's key performance indicators


• Be responsible for the end to end and management of the CT including Sales, operations, stakeholder relationship management, internal processes


• Develop and sustain strong relationships with customer, including CxO level within the Customer to enable successful positioning and sales of Nokia products and services


• Be responsible for the business strategy as well as the coordination of Nokia contacts with the customer.


• Develop and articulate the overall sales strategy and lead account planning focused on key market segments and for the customer


• To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia's effectiveness and meet customer expectations


• Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management


• Provides goals and strong leadership for the team of sales professionals working in the CT and ensures that they have the appropriate skills, training and knowledge to position and value sell Nokia's products/services/solutions to our customer and that the CT works efficiently.


• Proactively provides CT cash collection and credit control


• Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account


• Controls OPEX, inventory and receivables of the CT

Your skills and experience

You have:

• Sales leadership skills, solid experience in handling an account/customer of comparable size and complexity.


• Deep understanding of Nokia's and competitive product & solution and overall telecommunications market, trends and related regulations


• Strong People Leadership skills to be able to lead the Account, Delivery & Sales Development teams


• Strong negotiation, communication and good interpersonal skills


• Very good knowledge and experience in the Saudi CSP Telecommunications Market with relevant focused experience on STC


• At least ‎10+ years relevant experience with the Saudi Arabian CSP market and preferably with STC


• Overlook a large P&L and Multi Business Groups/Lines Sales and delivery teams.


• Ability to have a good understanding of the customer's business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT


• Ability to build strong relationships with influential stakeholders in the specific market segment


• Develop/execute strategies addressing all stakeholders


• Influence buying decisions at the customer centrally on market-wide deals


• Ability to provide leadership and guidance during critical deal making process and collaboration with BGs


• Financial and risk management skills to support forecasting and the qualification of opportunities


• Experience with contract management, financial terms and conditions


• Good understanding of project management


• Telecoms or IT background is a must

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.

Join us and be part of a company where you will feel included and empowered to
succeed.