Additional details
Level
P1
Requirement location
Saudi Arabia - Riyadh
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
Field Services - Tech Ops
Job Description
1. Hardware & Software Management
a. Issue gathering from customers.
b. Reporting & follow up with vendors/ISP/carrier for queue reduction.
c. L1 troubleshooting for hardware, software and network systems issues & take
judgement for appropriate escalation.
d. Report Generation to track assets, backup activities, software & hardware
installations. Shift handover report for existing tickets.
e. Install & configure OS, Outlook based on SOP and fix physical connectivity
issues of LAN & peripherals.
2. Endpoint Security: Updation of antivirus & monitoring anti-virus patches.
3. Client Applications: Support installation of different types of client
applications. Technical Skills:
a. Network Components, Devices (A)
b. MS Exchange Server (A)
c. Storage & Backup Administration (A)
d. Endpoint Security (A)
Behavioral Skills:
a. Email Communication, Presentation, Public Speaking(A)
b. Interpersonal Skills (A)
c. Customer Service Orientation, Business Appreciation (A)
Additional details **Level** P1 **Requirement location** Saudi Arabia - Riyadh **Number of Position** 1 **Employment type** ML **Cluster/Group** Microland Delivery **Business Unit** RUN - MIDDLE EAST **Department** Field Services - Tech Ops Job Description replacement SO for SO35489 as it was cance…
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