UX Consultant

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The Job in short
"Backbase delivers high quality digital transformations with a global reach
and local presence! With a huge customer growth in we
are looking for you to be part of this epic ride and guide our regional
customers on their journey."
As a UX Consultant, you'll be helping our customers in the EMEA region. You'll
be joining a team of UX ambassadors and the wider design community within
Backbase. There are numerous moments to connect, share, learn and collaborate
with designers across the organisation where our relationships go beyond the
work environment.
Meet the job
Within a multicultural company you will be joining a dynamic team of UX
designers, UX researchers, product designers and the wider design community
within Backbase. Within Customer Success, you will work with various roles
(Project Managers, Business Analysts, Solution Architects, Developers) to
successfully implement Backbase solutions.
As this role also relies quite heavily on your consulting skills, you will
advise customers on all aspects of User Experience from branding and visual
design to experience design and information architecture. Beyond your design
knowledge, your broader understanding of the dynamics of building and
releasing software on a large scale will help you as you navigate
conversations with your team and customers.
In your daily project work you will be the source of design knowledge for all
Backbase Apps and the Backbase Design System. Through a deep understanding of
our UX patterns and UI components, you will be able to guide customers and
drive decisions towards product adoption in every sense (apps, journeys, UX
patterns, etc.).
You also get the chance to help drive more complex projects by using design
tools and methodologies (segments, personas and other research collateral) and
by partnering up with peers in research and development. Above all, you will
be one of Customer Success' design ambassadors; working to educate different
audiences through confidence and storytelling.
How about you
* You are an Inclusive team player with a collaborative attitude and an openness to giving and receiving feedback;
* You are driven by curiosity and enthusiasm to know how the Backbase products work;
* You take initiative, exude humility and are driven by curiosity;
* You have a cllear and confident communication using design theory and best practises to support stakeholder decision making;
* You are a critical thinker and a do-er;
* You strive for great relationships within your scrum team;
* Your communication skills are excellent (visual, verbal and written), English is a must.

Hard skills

• You are an expert working knowledge of design tools (e.g.: Figma, Miro, etc.);


• You have worked with a mature Design System (designsystem.backbase.com) to implement solutions for financial institutions;


• You have an excellent theoretical knowledge on UX (HIG, Material) and product development with the ability to apply this knowledge on a daily basis


• You are disciplined in documenting your work.

Your experience

• You have ‎5+ years' experience in Service/UX/UI design for mobile/web applications, digital products and design systems (SaaS experience a plus);


• At least one year of experience in a consulting or agency setting, working with and advising external clients.


• You have a degree in Digital Design, Social Sciences, HCI, Interaction Design or similar areas (Master's degree a plus);


• You are an affinity in facilitating (UX) workshops and have the ability to present and validate design decisions;


• You have experience in working with complex information and interactions (e.g. forms, data, workflows);


• You workin Agile environments throughout the software development lifecycle;


• You have strong collaboration and teamwork experience, but you also have the ability to work on your own with minimal information;


• You have a strong online portfolio demonstrating your work, available via your resume.