Customer Partner

Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design,
build, manage, and modernize the mission-critical technology systems that the
world depends on every day. So why work at Kyndryl? We are always moving
forward - always pushing ourselves to go further in our efforts to build a
more equitable, inclusive world for our employees, our customers, and our
communities.

The Role
Unleash your expertise and embark on a thrilling journey with Kyndryl Consult,
the professional services arm of Kyndryl. We are seeking an exceptional and
visionary Consult Associate Partner (AP), Consult Partner (P) and Consult
Senior Partner (SP) on a global scale, individuals who possess the power to
transform customer IT outcomes and revolutionize businesses. As a Consult
AP/P/SP, you will be at the forefront of driving digital transformation,
mitigating risks, and achieving operational excellence, all while solving the
most critical challenges faced by our customers.

At Kyndryl, we believe in harnessing the full potential of our mission-
critical global strength, combined with the cutting-edge technology
capabilities of our Global Practices. From the vast realms of Cloud,
Mainframe, Networking and Edge, Data & Application, Security & Resilience, to
Digital Workplace, you will have the opportunity to leverage these tools to
create a remarkable impact.

Joining our high-growth Consult business, you will be an integral part of
multi-disciplinary teams, guiding them through complex consulting engagements
and responsible for creating and positioning value for Kyndryl's largest
accounts and groundbreaking opportunities. Picture yourself immersed in a
start-up-like environment, where you will engage with senior leaders both
internally and among our esteemed clientele. Kyndryl, as the world's largest
provider of mission-critical IT operations and infrastructure services, offers
an unrivaled platform for you to thrive.

As a Consult AP/P/SP, you will wield immense influence within the customer and
Kyndryl account teams, forging senior-level relationships and driving value-
based outcomes. Your role will encompass leading small teams of practitioners
across multiple projects, nurturing your leadership skills, and propelling
your career within one of the fastest-growing IT consulting businesses on a
global scale.

Are you ready to take the helm, navigate uncharted territories, and leave an
indelible mark on the world of digital transformation? Join Kyndryl Consult as
a Consult AP/P/SP and embark on an extraordinary adventure where passion meets
purpose, and innovation knows no bounds.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from
Associate Partner to Senior Partner, we have opportunities in all industries
and technologies that you won't find anywhere else. At Kyndryl, we work with
clients in a variety of industries and markets, so whether you want to broaden
your knowledge base or narrow your scope and specialize in a specific sector,
you can find your opportunity here.

Who You Are
You're good at what you do and possess the required experience to prove it.
However, equally as important - you have a growth mindset; keen to drive your
own personal and professional development. You are customer-focused - someone
who prioritizes customer success in their work. And finally, you're open and
borderless - naturally inclusive in how you work with others.

Required Skills and Experience

Consulting Subject Matter Expertise Domain:
* Proven track record in IT Consulting or IT Management Consulting with regional or global consulting firm with delivery and business development success and growth

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  Recognized externally & internally as a Consult leader on multiple specialization areas provided above. Ability to create, position and deliver Modern IT Strategies, OpModels, Complex Digital Transformations and Business/Financial value realization engagements and roadmaps

  
  


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  Builds cross-unit notoriety as a subject-matter expert, has demonstrated subject-matter expertise externally with clients and/or through publications, speaking events, industry forums, blogs on the above specialization

  
  


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  Has experience (and/or willingness) to increase Kyndryl's intellectual property assets by expanding existing Consult offerings, developing new offers when needed, developing or improving consulting methods, tools and techniques

  
  


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  Able to operate in a "newly" forming business unit and able to "roll-up-sleeve" and contribute in an entrepreneurial fashion to help lead and deliver client outcomes

  
  

Consulting Business Development Domain:
* Demonstrates success in creating, developing and closing pipeline to achieve signings targets of ‎5-10M annually on specific accounts, sectors or geography

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  Leads or has participated in complex sales efforts, seeks appropriate assistance as required, and has positive impact on sales closure

  
  


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  Able to drive smaller sales efforts, to close after initial identification with minimal oversight and support

  
  


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  Has participated in sales cycles across multiple offering solutions and has been exposed to a diverse set of client proposals

  
  


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  Has been exposed to sales involving global resourcing components

  
  

Consulting Engagement Delivery Domain:
* Build engagement specific consultant teams, based on skills required to meet SOW requirements and leads consulting engagements

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  Drive team and personal billable and chargeable utilization as required by the business.

  
  


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  Demonstrates a lead role in resolving a complex contract, client, solution, technical or political issues which are critical to delivery

  
  


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  Delivers complex projects and/or fixed price components with mix of global, local and subcontractor employees and product development challenges to price case and client satisfaction

  
  


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  Proactively seeks assistance in difficult delivery situations; gets right SMEs involved in delivery as required

  
  


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  Instills in clients a sense of confidence, trust and credibility; builds and sustains strong, long-term relationships as demonstrated through NPS scores or development of client success stories

  
  

Consulting People & Team Leadership Domain:
* Behaves in a Player/Coach model to act as coach or mentor to fellow team members, as well as carry individual targets

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  Role model to others outside of project team(s); large sphere of influence

  
  


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  Effectively collaborates across Consult service areas, functions or entities while inspiring a positive employee experience and enhanced climate

  
  

Preferred Skills and Experience

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  Productivity skills: Exceptional and advanced Powerpoint, Word & Excel skills to help convey messages and deliverables through modern consulting techniques. Ability to "roll up sleeve" and create/provide content for proposals, SOW and deliverables. Ensure client and deliverable deadlines, consult management system compliance. Takes pride in creating polished work products

  
  


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  Communication: Possesses excellent verbal and written communication skills to clearly articulate the insights from findings to relevant stakeholders. Able to manage communication at working levels and also C-level gravitas. Able to drive and participate in workshops, clearly outlining outcomes and creating/presenting materials and deliverables

  
  


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  Work with Empathy: Lead and participate in client and internal Kyndryl teams with empathy. Ability to understand and recognize multiple points of view but get to outcomes with kindness and resolve. Works well within a complex matrixed business and client environment as well as independently

  
  


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  Leadership: Demonstrates a self-starter mindset and with client and Kyndryl outcomes top of mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, be the role model of professional excellence

  
  


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  Execution: Possesses critical thinking capabilities to analyze data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious an brings innovative ideas to solve critical business problems. Clearly accountable on commitments. Able to pivot change in client and business priorities and manage work across multiple projects and teams
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Being You
Diversity is a whole lot more than what we look like or where we come from,
it's how we think and who we are. We welcome people of all cultures,
backgrounds, and experiences. But we're not doing it single-handily: Our
Kyndryl Inclusion Networks are only one of many ways we create a workplace
where all Kyndryls can find and provide support and advice. This dedication to
welcoming everyone into our company means that Kyndryl gives you - and
everyone next to you - the ability to bring your whole self to work,
individually and collectively, and support the activation of our equitable
culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune ‎100 clients, every day is an
opportunity to innovate, build new capabilities, new relationships, new
processes, and new value. Our employee learning hub gives you access to the
best learning in the industry to receive certifications and accreditations,
including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the
Harvard Business Review. Through our company-wide volunteering and giving
platform, you can donate, start fundraisers, volunteer, and search over ‎2
million non-profit organizations. At Kyndryl, we invest heavily in you! We
want you to succeed so that together, we will all succeed.