Develops implements and facilitates on-the-job educational material related to
patient experience. Adopts and promotes patient experience practices thru
training sessions for Hospital's employees by managing, facilitating, and
evaluating patient experience educational programs.
Masters or Bachelor 's Degreein Health Education, Social Services, Psychology,
or other related disciplineis required.
Five (5) years of relatedexperience with Master 's, or seven (7) years with
Bachelor's Degree isrequired.
Knowledge in patient or customer experienceis preferred.
Knowledge of Learning Management Software(LMS) is preferred.
Familiarity with interactivelearning activities is preferred.
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