Front Desk Receptionist

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography and culture. It's the Golden Rule
- the simple idea that if you treat people well, the way you would like to be
treated, they will do the same." - Isadore Sharp, Founder and Chairman Four
Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Front Desk Receptionist
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who
are holding Saudi's nationality.
The Front Desk Receptionist is a central part of the Front Office Team whose
main objective is to ensure our guests have a smooth arrival and departure
experience.
BASIC PURPOSE: Welcomes and registers hotel guests, explaining the
accommodations and establishing credit or method of payment. Checks guest out
of the hotel, preparing and explaining the bill. Responds to a wide variety of
guest requests by accurately assessing the guest needs and requests and then
adding personal recommendations and touches to achieve maximum customer
satisfaction while complying with all Four Seasons' policies.
ESSENTIAL FUNCTIONS:
* Checks in guest in an efficient and friendly manner, using guest name whenever possible.
* Assures that guest is assigned type of room requested and the correct rate is charged.
* Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay.
* Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
* Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel.
* Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
* Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
* Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
* Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
* Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
We look forward to receiving your application!