Support & Maintenance Engineer

Location: Riyadh, Saudi Arabia
Thales people architect identity management and data protection solutions at
the heart of digital security. Business and governments rely on us to bring
trust to the billons of digital interactions they have with people. Our
technologies and services help banks exchange funds, people cross borders,
energy become smarter and much more. More than ‎30,000 organizations already
rely on us to verify the identities of people and things, grant access to
digital services, analyze vast quantities of information and encrypt data to
make the connected world more secure.
We have been present in Saudi Arabia for ‎40 years and with over ‎600 employees
to date, we are growing rapidly. Together we are delivering our signalling,
control and train protection systems for the North -South Railway (NSR), the
longest system of it's kind in the world. Together we are key suppliers of In-
flight entertainment and connectivity systems as well as air traffic
management solutions in Saudi. We are making Saudi Arabia a safer place by
securing the country's critical infrastructure and e-security solutions that
secure the country's electronic payment systems. Thales has been selected to
supply major electronic systems for air defence and the Group also supplied
communication and optronic systems for the Army, the Saudi Arabia National
Guards and the Air Force.
ROLES & RESPONSIBILITIES
* Handle the Operation, Support and Maintenance of the various components in the issuance solution
* Work with the customer support and operation teams and solve any tickets and issues reported by the customer
* Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
* Data collection and reporting to the management and the customer, periodically and on demand
* Perform system health checks and update the status to the team and customer if required
* Validate and deploy new software releases
* Monitor the system in proactive manner and foresee any possible issues along with proposing solution
* Perform preventive maintenance on the system
* Perform the tasks assigned by the support manager or team leader
* Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
* Ensure all support incidents and their resolutions are well documented in the local support portal.
WORK EXPERIENCE REQUIREMENTS
At least ‎5 years of experience working in enterprise projects in similar role
QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS
Degree in Computer science/engineering or related field
PREFERRED SKILLS
* Fluent in English (Written and Oral)
* excellent communication skills
* Software development or support experience in enterprise technologies (J2EE, .NET, Web services)
* Experience in SQL development, Oracle experience is preferred
* Experience in working with IBM Websphere Application Server or similar enterprise application servers
* IT capabilities & knowledge (Windows, Linux)
* Basic scripting knowledge (DOS, Power Shell, Bash)
* Nice to Have:
* Experience in Smart Card technology, personalization & cryptography concepts
* Basic knowledge in computer networks
* ITIL certified
At Thales we provide CAREERS and not only jobs. With Thales employing ‎80,000
employees in ‎68 countries our mobility policy enables thousands of employees
each year to develop their careers at home and abroad, in their existing areas
of expertise or by branching out into new fields. Together we believe that
embracing flexibility is a smarter way of working. Great journeys start here,
apply now!