Hotel Manager

Job Number ‎23111305
Job Category Property Leadership
Location Marriott Riyadh Diplomatic Quarter, ‎6781 Abdullah AlSahmi Street,
Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping,
Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary
and Event Management, where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement
the operations strategy and ensuring implementation of the brand service
strategy and brand initiatives. The position ensuring operations meet the
brand's target customer needs, ensuring employee satisfaction, focuses on
growing revenues and maximizes financial performance. As a member of the
Executive Committee, develops and implements property-wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand's target customer and property employees and provides a return on
investment.

CANDIDATE PROFILE

Education and Experience
* ‎2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; ‎8 years' experience in the management operations, sales and marketing, or related professional area.
OR
* ‎4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; ‎6 years' experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets
* Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
* Reviews financial reports and statements to determine how Operations is performing against budget.
* Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
* Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
* Strives to maintain profit margins without compromising guest or employee satisfaction.
* Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
* Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
* Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
* Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
* Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations
* Strives to improve service performance.
* Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
* Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
* Ensures core elements of the service strategy are in place to produce the desired results.
* Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams
* Establishes a vision for product and service delivery on property.
* Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
* Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities
* Observes service behaviors of employees and providing feedback to individuals and/or managers.
* Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
* Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
* Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
* Stays knowledgeable of leadership talent in the property.
* Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.