Operations Manager, Stores

Careem is building 'the everything app' for the greater Middle East, making it
easier than ever to move around, order food and groceries, manage payments,
and more. Careem is led by a powerful purpose to simplify and improve the
lives of people and build an awesome organisation that inspires. Since ‎2012,
Careem has created earnings for over ‎2.5 million Captains, simplified the
lives of over ‎50 million customers, and built a platform for the region's best
talent to thrive and for entrepreneurs to scale their businesses. Careem
operates in over ‎70 cities across ‎10 countries, from Morocco to Pakistan.
About the team
Careem Grocery is on a mission to reinvent the way people shop for grocery,
pharmacy and retail products. As an exciting new vertical within Careem (a
startup within a startup), we 're in the early stages of building our product
and have plenty of interesting and fundamental challenges to solve in order to
achieve our ambitious growth goals in this burgeoning space.
What you 'll do
As an Operations Manager, you'll own the operations for our dark stores within
an area, including building and leading our store teams, developing and
improving operational processes, and feeding strategic inputs up to our
central teams. This is a unique role with the opportunity to create genuine
impact for the lives of everyday people in our region. We're looking for
someone who is an operational wizard and can construct processes, from the
ground up, which bring order to the chaos of a fast moving and dynamic
business. Our ideal candidate is someone with a strong set of fundamental
business skills - analytical ability, business acumen, strong communication,
project management and team leadership.
* Store Operations: Own operational performance for all dark stores within your region. Analyze store performance and determine how we drive sales while nailing user experience. Balance your time between analytical and strategic thinking, and on-ground operations. Be willing to lend an extra hand to the store teams as necessary.
* Develop & Optimize Processes: Monitor service experience and health, and in-store operations and challenges, to identify the biggest operational gaps, inefficiencies, and risks, and drive solutions in collaboration with various teams as required. To do so, you need to interpret and transform data into insights and break down operational and logistical problem statements to form tangible action plans. Scale this impact across markets by defining and driving implementation of best practices.
* Lead Teams: Hire, develop and motivate a team of dark store supervisors across cities.
* Product Development: Keep a keen eye out for new features to improve our operations and users' experience. Partner closely with Product Managers to understand and align the roadmap and individual features with business strategy commercial realities. Act to unblock any challenges to keep us moving at pace.
* Program/Project Management : Be a resourceful, go-getting multitasker, supporting or driving large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
* Develop Relationships : Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships. You will be the point person for your stores across various teams.
What you 'll need
Successful candidates will have a passionate commitment to improving the lives
of people, an insane focus on excellence and customer centricity, and a strong
alignment with our core values and purpose.
* Relevant and proven experience in tech, operations, consulting, business intelligence, PMO and/or strategy. Ideally coming from a start-up background.
* Solid stakeholder management and communication skills with exposure to senior partners, cross-functional teams and global teams
* Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.
* Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues
* Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
* Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
* Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
* Willingness to travel - you may support dark stores across various cities or countries.
* Urdu or Arabic proficiency is a plus

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a Remote-First organization that offers flexible ways of working from the office and home.
* Work from any country in the world for ‎30 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day