Additional details
Level
P3
Requirement location
Saudi Arabia - Riyadh
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
Field Services - Tech Ops
Job Description
Required Skill
Functional - Asset Management|Asset Operation
Process - Design Process / Methodologies, Understanding of|Failure Mode
Effects Analysis (FMEA)
Functional - IT Operations Management|Operational Procedures
Functional - Asset Management|Billing
Behavioral - Aptitude|Data Related Skills
Technology - IT Technical Support Activities|Second Line Support
Behavioral - Microland Skills|Customer Centricity
Details
1. Compliance to Process and SLA on all agreed deliverables as per the
contractual targets/Goals & Objectives 2. Contribute & Participate in
implementation of atleast 1 customer facing SIP per quarter 3. Number of
formal client complaints / escalation 0 per year 4. Contribute & participate
at least 1 SIP per quarter by providing timely inputs, suggestions & execution
5. 100% compliance to service management processes defined 6. Zero NC
identified on deliverable during process and transaction audits 7. Timely
response on mail/phone calls towards All queries/task of supervisor/end users.
8. Willing to accept challenges and deliver the best for the organization 9.
Knowledge sharing within team 10. Time management ( reporting on time, minimum
breaks and closing all given task on timely basis) 11. 100% Compliance to -
Microland and Customer Policy, Procedure & Practices. 12. Zero
breach/violation of information security, Harassment & Policy (Microland and
Customer). 13. Raise Security Incident immediately if any gaps is identified.
14. Zero NC identified on deliverable during process and transaction audits.
15. All leaves must be update without any reminder. 16. Working as backup in
absence of primary resource along with your existing work. 17. Need to enter
in time in register on daily basis without reminder. 18. Achievement of SLAs /
KPIs as per the program goals & objectives - All green status 19. Ensure
proper hand over & updates are provided enabling effective service delivery.
20. 100% Asset database update-All the transaction for a particular asset must
be update in master database at any point of time accurately. 21. Asset
Tracking-Tracking all the in-use and spare assets across PAN India & ensuring
necessary stock is available at any point of time. 22. Asset Allocation-
Allocating the assets through appropriate request within the defined timeline.
23. All files/Folders must be updated on real time basis(Asst tool, PO tracer,
Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc.
24. AIU, Vendors management tickets to be process on top priority. 25. Rental
assets need to be rerun to vendor on real time basis to avoid any cost related
issue.
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