Service Delivery Coordinator

Service Delivery Coordinator- Drilling & Completions Fluids

Would you like to take ownership of delivering an exceptional service to our
customers?

Are you passionate about building relationships and ensuring customer
success?

Join our world class Oilfield Services Team

Our operations team at the drilling and completion fluids mixing plant. We
operate in a safe and compatible manner to satisfy and meet the needs and
requirements of our customers.

Partner with the best

As a Service Delivery Coordinator, your position is an operation leading role
that is responsible on the service planning execution and delivery but not
limited to Service quality and performance progress.
The job will require interact customer representative and contractors to
maintain clear and effective communication across service delivery areas of
job execution. SDC will be able to follow critical planning to enhance service
quality control monitor efficiencies throughout existing procedures and
policies.

As a Service Delivery Coordinator, you will be responsible for:
*
Contributing with measurable performance goals settings that include personal
improvement and competency efficiencies focus on: Service Delivery performance
improvement, support critical operational gaps, follow up. Maintain personal
feedback session with SD Manager to review operation progress but not limited
to service quality targets. Maintain constant communication field team, attend
operation and leadership meetings.
* Engineering services change, updates, efficiencies. FE rotation planning, utilization reporting. Field Engineer cost control sheets.
* Monitoring and Coordinate all job activities as outlined in MTJC across organizational boundaries, inputs, and reporting. Job Centre weekly updates
* Reporting any incident, plan change or deviation through Baker Hughes tools, discussion with the operation team. Assist to follow up NPT, Incident investigation and root cause are closed.
* Following up assigned client 's process for MOC generated in the field, follow up MOC internal process escalation to ensure is properly routed and closed. Prepare and complete business sales reports, upselling opportunities, market drivers, revenue strategy and annual budget.
* Requesting, consolidate service quality presentations from field inputs, highlights, and lowlights. Support to enhance management visibility regarding service quality with our customer, HSE inductions and meetings, facility inspections, worksite facility audits, employee discussion aligned with performance review and goals.
* Collaborating across Technical and sales team to incentive sales and potential market gain, Identify new opportunities by planning sales strategy either within current contracts or potential markets. Operational and sales controls implementation, such as monthly revenue and cost of sales. Project model implementation to track cost out efficiencies.
* Promoting and participate in weekly operational meetings to discuss, operational issues and possible solutions, sales initiatives and upselling, revenue progress, logistics, inventory, technical services requirements. Knowledge in Inventory management, forecasting and based on sales predictivity.

Fuel your passion

To be successful in this role you will:
*
Have a technically relevant degree and demonstrate Drilling Fluids Operation
leadership, engineering skills and oilfield service expertise.
* Have Drilling Fluid technical & operational lifecycle deployment expertise, planning, execution, and reporting.
* Have ability to predict, follow sales plans according to, service quality planning, conformity.
* Have minimum ‎10-years' expertise in Drilling Fluids Service Delivery, exposed at least ‎5-year leadership role.
* Show consistently self-analytical behavior to understand complex business, technical and operational requirements.
* Have excellent written and oral communication.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want
to work and deliver at their best is different for everyone too. In this role,
we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are
better when all of our people are developed, engaged and able to bring their
whole authentic selves to work. We invest in the health and well-being of our
workforce, train and reward talent and develop leaders at all levels to bring
out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep
going forward tomorrow, we know we have to push the boundaries today. We
prioritize rewarding those who embrace change with a package that reflects how
much we value their input. Join us, and you can expect:
*
Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits

About Us

With operations in over ‎120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we 're committed to achieving net-zero carbon emissions by
‎2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a
global reach and exciting services and clients? Come join us and grow with a
team of people who will energize and inspire you!
About Us:
With operations in over ‎120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we 're committed to achieving net-zero carbon emissions by
‎2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that
values innovation and progress? Join us and become part of a team of people
who will challenge and inspire you! Let 's come together and take energy
forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national or ethnic origin,
sex, sexual orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by law.