Service Delivery Coordinator

Deadline Date ‎2022-‎06-‎09About SEED Foundation* : SEED Foundation is a locally-registered NGO in
the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and
support the recovery of survivors of violence and others at risk. SEED is
committed to delivering quality and holistic approaches, combining
international expertise and local know-how to achieve results for the people
of Iraq and Kurdistan. SEED’s programming focuses on four key objectives: ‎1)
the delivery of transformational, comprehensive MHPSS services including case
management, mental health, and legal services, as well as psychosocial support
activities; ‎2) strengthening the capacity of service providers through
education, training, and capacity-building programs; ‎3) ​ promoting policy and
social change to strengthen the rights of, and protections for, vulnerable
groups and individuals; and, ‎4) supporting the protection and recovery of
survivors of trafficking, including through SEED’s shelter for victims of
trafficking and those at risk, aftercare services, and prevention work to
reduce the risk of trafficking through public awareness, technical assistance,
and advocacy for legal, regulatory, policy, process, and institutional
changes.
About the STEPS Center: The STEPS Centre is a shelter for survivors
of trafficking and those at-risk exists to protect, empower, and support the
recovery and reintegration of survivors and those at-risk of human
trafficking. The STEPS Center exists through a public-private partnership
between SEED and the Kurdistan Regional Government. The objectives of the
shelter are to ‎1) provide safe shelter to survivors and those at-risk; ‎2)
provide comprehensive services to survivors necessary to support their
recovery and reintegration goals, including services for physical health,
mental health, legal support, economic empowerment, social support, and long-
term housing options; and ‎3) equip residents to know and claim their rights.
The shelter staff are committed to providing services that are survivor-
centered, rights-based, trauma informed, and non-discriminatory.
Role of STEPS Center Service Delivery Coordinator (SDC) : The STEPS
Center Service Delivery Coordinator (SDC) will provide coordination and
management to a multidisciplinary team of service providers, including Case
Managers, Lawyers and Psychologists, who deliver comprehensive aftercare
services to survivors and those at risk of trafficking in the shelter. The SDC
will provide technical supervision, direction, guidance, mentoring, and
coaching to service provision staff, enhancing and strengthening their
capacity and ensuring high-quality services are delivered, consistent with
SEED policies and programs. In addition, the SDC will support the management
of challenging and complex cases; ensure that all documentation and reporting
requirements are completed by staff; support the operational needs of the
team; facilitate weekly case conferences, identify areas of needed training
and capacity building, and provide hands-on coaching assistance and training
for staff. The SDC will report to and coordinate closely with the Shelter
Manager and liaise with the MHPSS Technical Advisor to ensure quality services
to the residents in the shelter.
The successful candidate must be compassionate, confident, energetic,
proactive, encouraging, diligent, trustworthy, resourceful with experience
providing case management and/or clinical and community based MHPSS services
to survivors of violence and vulnerable individuals. The SDC must be willing
and interested to work with team members and residents of different religious,
ethnic, cultural, educational, and socio-economic backgrounds. All services
will be provided in accordance with international ethical standards.
SPECIFIC TASKS:
Team Management and Supervision - ‎60%
* Coordinate and supervise service providers (Case Managers, Lawyers and Psychologists) in the delivery of aftercare services in the Shelter, ensuring service delivery is in line with SEED values, operating principles and policies.
* Ensure all individuals referred are assigned a Case Manager, Psychologist, and assigned a case number, and inputted into Commcare.
* Provide consistent management and technical supervision to service providers, in collaboration with technical advisors, to ensure quality care is provided to individuals, that appropriate referrals are made, and any clinically complex cases are referred for consultation and case conferences.
* Monitor the provision and documentation of aftercare services in the shelter, ensuring case management processes and procedures and standards are adhered to.
* Contribute to the development and implementation of psychosocial support (PSS) activities; Coordinate and monitor the delivery of PSS activities, as required.
* Ensure service providers conduct thorough needs assessments to understand case strengths and needs, collaborate to develop care plans, provide timely feedback to residents and ensure well designed follow-up is conducted.
* Facilitate referrals to partner agencies providing services in accordance with SEED policy, as needed per each individual case.
Staff Mentorship and Coaching - ‎20%
* Identify the capacity development needs of staff, make recommendations for meeting identified needs, and provide training in collaboration with management.
* Devise capacity development and coaching plans for all staff based on their identified capacity needs.
* Provide regular constructive feedback to the staff through weekly or bi-weekly meetings.
* Ensure all staff have work plans in place and are provided feedback on a routine basis, as well as during Performance Appraisals.
Reporting and MEAL - ‎20%
* Contribute to monthly service delivery reports and programmatic quarterly reports.
* Ensure staff complete all reporting and update trackers on a consistent basis and ensure timely and accurate case updates in CommCare.
* Contribute to reviews of data, client audits, and other monitoring tasks as assigned. University degree in social work, psychology or a related field.
* Minimum ‎4 years of professional experience as a social worker or caseworker/case manager, preferably with survivors of trafficking or gender-based violence.
* Minimum of ‎2 years of professional experience overseeing or managing a team of MHPSS service providers.
* Experience in shelter programming for at-risk populations or aftercare assistance to VOTs, a plus.
* Knowledge of case management, community outreach, psychological services, and referral pathways.
* Experience working with survivors of violence and other populations experiencing a lack of social protection and social inequalities.
* Strong belief in human rights for all and gender equality.
* Strong communication and interpersonal skills including the ability to gain trust and build relationships.
* Demonstrates a positive attitude, self-motivation, organization, and resourcefulness
* Strong ability to work independently, including the ability to multitask, prioritize competing tasks, and manage time effectively.
* High standard of spoken and written English and Kurdish and/or Arabic.
* Excellent computer skills, including the use of online data collection systems.
* Ability to work in a stressful setting and adapt quickly to changing environments.
* Willingness to live in Kurdistan Region, Iraq.* Interested candidates are invited to submit their applications via this link:
https://seedkurdistan.odoo.com/jobs/detail/service-delivery-
coordinator-‎314?
* Applications will be accepted and reviewed on a rolling basis until the position is filled.
* Only complete applications will be reviewed. NO CALLS PLEASE. Only short-listed candidates will be contacted.