IT Governance Officer

JOB PURPOSE

• To handle IT Governance aspects of APICORP


• To handle IT vendor management


• To handle IT policies and procedures


• To handle release and change management

DUTIES & RESPONSIBILITIES

• To manage all relationship with vendors including agreements, PR creation, SLAs, invoicing, and evaluation


• Manage licenses and certificates


• Maintain and develop policies and procedures. Insure proper implementation and awareness


• Participate and contribute to effective risk management


• Proper communication with relative departments on all issues pertaining to IT


• Release Management: In conjunction with application and infrastructure teams, track configuration items and maintain technical documentation control


• Change Requests: Ensuring that change requests are correctly administered, documented, maintained, and coordinated in a timely fashion


• Ensure that IT asset data base is kept up to date by him/herself and by Application and Infrastructure teams


• Maintain the IT Service Catalogue and IT Architecture


• Maintain records of incidents, tests and reports as needed by management and auditors


• SLAs: Help define and maintain SLAs. Provide key metrics on SLA adherence across IT


• Contribute and administrative support to the effective operation of the IT department

Behavioural Competency

Business Insight:
§ Solves basic job related problems
§ Explores and tries to understand the situation
§ Asks clear and direct questions in order to define job related problems and
to form a judgment
§ Applies simple rules, common sense and past experience to identify problems
Customer Focus:
§ Follows through, on customer needs and requirements
§ Keeps customer up to date on projects/requirements to be delivered
§ Monitors customer satisfaction
§ Maintains regular, clear communications with stakeholders to ensure things
are running to plan
Decision Quality:
§ Seeks direction when unsure about choosing a course of action
§ Makes good routine decisions with support as well as aligned to processes
§ Checks with others before acting in new situations
§ Uses rules and procedures to guide decisions and actions
Drive for Results:
§ Takes ownership for delivering results and doing the job right
§ Manages time and resources to get the job done
§ Tries to find immediate solutions to problems
§ Recognises and reacts to present opportunities by taking the appropriate
actions immediately
Instils Trust:
§ Shares information or insights when it would be easier to refrain from being
open
§ Expresses what he or she is thinking
§ Follows the organization's code of conduct
Demonstrates Self Awareness:
§ Asks immediate stakeholders for input about how own actions impact others
§ Reacts positively when constructive criticism is offered
§ Recognizes own mistakes and the need to operate differently

Skills

QUALIFICATIONS & SKILLS

• A minimum of a bachelor's degree in one of the IT related fields: Computer Science, Software Engineering, Systems Engineering, Management Information Systems, etc.


• Having ‎3-‎5 years of IT experience. Banking experience is mandatory


• Having held a similar position at another institution


• Having hands-on experience on ITSM software such as JIRA, BMC, Manage Engine, etc.


• Having at least one professional IT Governance qualification such as ITIL, ISO ‎20000