Receptionist - Wyndham Garden Dammam

Wyndham Garden Dammam is now seeking a Receptionist to join our team in
Kingdom of Saudi Arabia.

Job Summary

This position is concerned with assisting the guest efficiently, courteously
and professionally in all Front Office duties. To maintain a high standard of
quality guest service at all times. Co-ordinate and ensure good communication
is maintained throughout the hotel and Promotes the desired work culture.

KEY RESPONSIBILITIES

Main Duties

• To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.


• To demonstrate pride in the workplace with a high level commitment.


• To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.


• To anticipate guest 's needs wherever possible and react to these to enhance guest satisfaction.


• To promote a helpful and professional image to the internal and external customer.


• To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).


• To use guest names whenever appropriate.


• To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.


• To be aware of the hotel management, their office location, role and availability.


• To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.


• To attend all training sessions as required.

Other Duties

• To keep your work areas clean and tidy at all times.


• To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.


• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.


• To carry out any reasonable duties as requested by a senior manager.


• To ensure that the Hotel & Wyndham Hotel Group standards are followed as trained.


• To welcome guests to the hotel using the Hotel & Wyndham Hotel Group standard.


• To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.


• To check in and register guests accurately in accordance with established policy and procedures.


• To copy and accurately file guest passport upon arrival ensuring legal compliance.


• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.


• To be aware of the concierge desk, business center, guest relations and Loyalty Club policies and procedures to back up if requested.


• To be a salesperson and anticipate guest needs when offering a room.


• To follow country and company legal requirements and procedures.

SKILLS & COMPETENCIES

• Customer Focus


• Teamwork


• Adaptability


• Strong communication skills


• Attention to detail

Education & Experience

• At least ‎2 years in a similar position in a similar Hotel


• Fluent English language skills written and spoken, Arabic desired and Good team player with positive customers service mind-set.


• Good knowledge of OPERA System


• Being able to work in shifts


• Being able to stand during shift (‎9 hours)Computer literate


• Any other reasonable duties as directed by your line manager
  
  COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by
the number of properties with approximately ‎9,100 hotels across over ‎95
countries on six continents. Through our network of more than ‎836,000 rooms
appealing to the everyday traveler, Wyndham commands a leading presence in the
hospitality industry. Headquartered in Parsippany, N.J. with offices around
the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs
more than ‎2,000 corporate team members worldwide who are dedicated to the
Company's mission of making hotel travel possible for all. Supporting
thousands of franchisees and a growing global portfolio of ‎24 hotel brands--
think household names like Wyndham, La Quinta, Ramada, Days Inn and Super ‎8--
Wyndham team members are a widespread group of individuals with diverse
interests and backgrounds. Our unique Count on Me culture, commitment to
flexibility and core values of Integrity, Accountability, Inclusivity, Caring
and Fun are just part of what continues to make Wyndham an award-winning best
place to work.

Job Location: Wyndham Garden Dammam, Building ‎6929, 18th Street, Dammam,
Eastern Province ‎32242
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel
properties on behalf of a third party owner. At many of those properties, the
Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs
recruiting and hiring functions on behalf of the owner. I understand and agree
that, by applying through this site, I may be applying for a position with a
company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is
serving only as the recruiter and will not be my actual employer.