Job Location*
Dammam
Job Description
Job Description
Leads and continually improves the end-to-end service delivery for a service
or critical business process on a regional or global level or for a small
application platform. Has a clear understanding of the service and business
and ensures that the support model and other operational requirements such as
SLAs and OLAs with customers and partners meets the customer expectations.
Delivers operational excellence through demonstrating different practices such
as ITIL and SRE. Continuously looks for opportunities to drive efficiencies
through standardization, automation and simplification. Is responsible for
crisis management activities for sophisticated, complex and high impact
outages. Accountable for all aspects of service delivery including overall
quality of service, service transition, vendor management and service level
management.
Job Qualifications
Qualifications
On a day-to-day basis, we expect you to:
* Lead digital team operations and ensure compliance and operational key performance indicators are met
* Lead deployment and review digital technology is consistent within the company technology standards
* Accountable for digital operational results to the plant leadership and engineering teams
* Define new technology and processes at the plant that address needs and can be deployed on a global scale
* Deliver technology operational excellence and remove all losses and barriers to deliver superb operations
* Apply ITIL, project management, engineering, cyber security and leadership skills across different teams to build plans, solve problems, and deliver results
* Create and deliver site digital master plan while building differentiating business models and a secure operations environment using the latest IT processes and innovation
* Address operational incidents and problems for digital manufacturing and distribution technology
* Build organizational and interpersonal capability while delivering upskilling initiatives for digital technology
We are looking for someone with experience in manufacturing or supply chain
technologies and systems. A strong leader with the ability to work efficiently
in a 'start-up' type environment. An authority with knowledge in network
operations or application management. A graduate of BS or MS/MBA in
Computer Engineering, Communication Engineering, or Networking Engineering
degree*. It is also preferred to have industry certifications including but
not limited to; ITIL V4, CCNA, CCNP, CISSP, PMP, etc.
Job Schedule
Full time
Job Number
R000084031
Job Segmentation**
Recent Grads/Entry Level (Job Segmentation)
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