About the job Lead, Quality Management
Purpose of the job
Understanding customer expectations and needs, outlining quality standards and
developing quality control processes to enhance the service & products for
existing accounts and attracting new accounts.
Duties and responsibilities
* Get feedback from customers to assess whether their requirements are met by meetings with customers with Supervisors.
* Support, Quality Supervisors in Initiating quality assessment tool for Enterprise Sales & Marketing
* Assist on Tracking to ensure the Enterprise Sales are conforming to SLAs..
* Assist in weekly quality control reports, on a daily basis as work is performed to the Manager.
* Assist in Analyzing data to identify areas for improvement in the quality system
Job specification
* Bachelor degree from a recognized university in Business administration, Economics or Engineering.
* Masters degree in a relevant field is a plus.
Experience
* Minimum 1-3 years of experience in customer relation & Quality Control
Skills and abilities
* Knowledge of the product to perform accurate quality control
* Attention to detail
* Analysis, critical-thinking and problem-solving skills
* Interpersonal skills
* Ability to handle stress
* Ability to operate under deadlines while still meeting standards
* strong computer skills
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