Account Advisor II - Back Office

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary/Overview In customer care department, we are aiming to achieve
the best customer experience by meeting Talabat's business requirements and
its values by serving Talabat customers through different channels.
Role Scope - Handle incoming tasks through BOA which are related to pending
and declined orders. - Update customers of their order status through outbound
calls on cancellation, acceptance, and payment. - Make corrective actions
whenever needed (even before needed) by aligning with middle management. -
Handle all salesforce queues in relation to refund cases. - Prepare refund
reports for all LOBs and send them based on the agreed TAT.
What Did We Order?
Education: Education level University graduate Major Any preferably Business
Administration - Accounting section is Plus Experience: Years of experience ‎1
year Type of experience Contact Center, Skills Major Skill Sub - Skill Level
of Proficiency Knowledge Areas SOP and systems competent English Proficiency
Overall TOEIC scoring Minimum -Very Good English language Computer MS Office
Good use of word and PowerPoint Highly skilled in excel