Account Advisor II - Restaurants' Operations

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Responsible to execute onboarding calls and performance related calls to
partners and support them with their operational problems
What's On Your Plate?
* Onboarding Cases
* Receiving and handling the onboarding cases in a timely manner
* Conduct a test run to make sure all the attributes are in order, aligned after that taking the restaurant live on Talabat website.
* Following the onboarding processes and steps with a good communication to related parties
* Restaurant's Operational Performance
* Executing restaurant quality measures based on operational KPIs tracked
* Building a professional relation with partners and providing solutions to their problems or directing them to the relevant departments
* Changing restaurant status as per business needs or clients request to avoid any discrepancies
* Answering Restaurant Enquiries
* Respond to the restaurant for their queries or information by email
* Resolving their transmission related problems when necessary

What Did We Order?
* Number of Onboarding Calls / Operational Performance Calls
* Number of Troubleshooting tickets
* Quality of the calls & processes
* Efficiency of the activities
* Attendance and Productivity