Membership Consultant

Role Execution: To Ensure the Membership Consultant achieves their agreed
Monthly Sales Goal and through hands on Service approach in line with company
objective. Deliver Clear Thorough Membership options to all potential new
members. To deliver excellent customers service to all club members and non-
members. To Service our members from the start of their membership until they
are no longer a member. Drive new memberships sales Daily, Weekly and Monthly.
Training and Development: Ensure updated product knowledge at all times
including all the benefits of your club. In Depth knowledge of MZ including
using the belt at least ‎8 times monthly. Have a genuine interest in all the
latest developments in the fitness industry. Fully understand the ‎8 stages of
a sale. Role play with your MSRM and CGM daily and weekly. Use your Sales
scripts which are in your MC DAS book. Document all training with your MSRM in
your DAS book and on separate training sheets. Complete RISE Sales training
course and attend quarterly MC Training workshop. Minimum Performance
Criteria: Fully understand company Sales ratios and the impact these ratios
have on our business if they are not followed. Follow the company standard
ratio’s (CA Ratio ‎30% - SR Ratio ‎50% - Close Ratio ‎70%). Follow the ‎8 stages
for every presentation. Knowledge, Skills & Experience Education Secondary
Education – A level or equivalent Language English – Mandatory Arabic –
Beginner / intermediate Job Experience ‎1-‎2 years of relevant experience.
Technology Basic MS office, Excel and PPT Others Customer Service Focused
Excellent communication skills Target and Goal driven Is passionate about
business and brand Is able to demonstrate Go Further moments Demonstrates
positive and can-do attitude at all times Effectively deals with member
queries & is solutions orientated Dynamic, confident and lives the brand
Landmark Group – Core Values ‎30 New contacts daily, ‎10 Follow ups daily, ‎12
appointments booked daily, ‎6 presentations, ‎3 sales and ‎30 new leads daily.
Lead Generation activity focused daily ‎30 new leads minimum. ‎7 days service
calls on all joiners new joiners. ‎1-‎12 and ‎1-‎31 set up and accurately used.
TTS used and all Booked appointments and filled correctly. Full understanding
of all price options and terms and conditions. Performance Administrative
Functions: Monthly Goal Setting complete with MSRM. Complete MC DAS Daily and
update in the evening ready for morning MSRM one on one. Follow Daily MC Flow
including appointment drives. MC DAS functional and being used correctly
daily. Good understanding of MF required in order to offer the correct
membership options. Fully understand Sales Brief with what offers are
available and how we track those offers. Understand how to track sales
accelerators like free month vouchers through MF. Immaculate understating
required of Sales Pricing structure and what prices are on offer. Understand
Terms and conditions of each membership. Understand Vetting and the
implications on non-compliance. Full understanding of corporate product and
process. Must understand sales commission and structure. Effectively Liaise
with all other departments and club members: Majority of the role is call
center based and driven but you will be required to collect and gain leads by
different forms of lead generation activities this may include working on
reception. Promote efficiency and team spirit. Inspect the club facilities
throughout your shift. Liaise with fitness to help book outstanding GYS or
help with Activate8 process

Qualifications

Role Execution: To Ensure the Membership Consultant achieves their agreed
Monthly Sales Goal and through hands on Service approach in line with company
objective. Deliver Clear Thorough Membership options to all potential new
members. To deliver excellent customers service to all club members and non-
members. To Service our members from the start of their membership until they
are no longer a member. Drive new memberships sales Daily, Weekly and Monthly.
Training and Development: Ensure updated product knowledge at all times
including all the benefits of your club. In Depth knowledge of MZ including
using the belt at least ‎8 times monthly. Have a genuine interest in all the
latest developments in the fitness industry. Fully understand the ‎8 stages of
a sale. Role play with your MSRM and CGM daily and weekly. Use your Sales
scripts which are in your MC DAS book. Document all training with your MSRM in
your DAS book and on separate training sheets. Complete RISE Sales training
course and attend quarterly MC Training workshop. Minimum Performance
Criteria: Fully understand company Sales ratios and the impact these ratios
have on our business if they are not followed. Follow the company standard
ratio’s (CA Ratio ‎30% - SR Ratio ‎50% - Close Ratio ‎70%). Follow the ‎8 stages
for every presentation. Knowledge, Skills & Experience Education Secondary
Education – A level or equivalent Language English – Mandatory Arabic –
Beginner / intermediate Job Experience ‎1-‎2 years of relevant experience.
Technology Basic MS office, Excel and PPT Others Customer Service Focused
Excellent communication skills Target and Goal driven Is passionate about
business and brand Is able to demonstrate Go Further moments Demonstrates
positive and can-do attitude at all times Effectively deals with member
queries & is solutions orientated Dynamic, confident and lives the brand
Landmark Group – Core Values ‎30 New contacts daily, ‎10 Follow ups daily, ‎12
appointments booked daily, ‎6 presentations, ‎3 sales and ‎30 new leads daily.
Lead Generation activity focused daily ‎30 new leads minimum. ‎7 days service
calls on all joiners new joiners. ‎1-‎12 and ‎1-‎31 set up and accurately used.
TTS used and all Booked appointments and filled correctly. Full understanding
of all price options and terms and conditions. Performance Administrative
Functions: Monthly Goal Setting complete with MSRM. Complete MC DAS Daily and
update in the evening ready for morning MSRM one on one. Follow Daily MC Flow
including appointment drives. MC DAS functional and being used correctly
daily. Good understanding of MF required in order to offer the correct
membership options. Fully understand Sales Brief with what offers are
available and how we track those offers. Understand how to track sales
accelerators like free month vouchers through MF. Immaculate understating
required of Sales Pricing structure and what prices are on offer. Understand
Terms and conditions of each membership. Understand Vetting and the
implications on non-compliance. Full understanding of corporate product and
process. Must understand sales commission and structure. Effectively Liaise
with all other departments and club members: Majority of the role is call
center based and driven but you will be required to collect and gain leads by
different forms of lead generation activities this may include working on
reception. Promote efficiency and team spirit. Inspect the club facilities
throughout your shift. Liaise with fitness to help book outstanding GYS or
help with Activate8 process

Primary Location: United Arab Emirates
Job: Landmark Hospitality Membership Sales
Organization: Fitness First UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jan ‎2, ‎2023, ‎6:56:‎47 AM