Sales Support Representative

Description

Key Roles & Responsibilities
Request for Quote (Sales)
‎1. Process & acknowledge Request for Quotations (RFQ) from new customer, and
existing (House Account) customers via. Fresh desk, phone message, email,
phone call etc. so that all RFQ's are converted to quotations with pricing
terms & conditions.
‎2. Coordinate with Pricing & Product unit to establish the right pricing of
products for quotations and ensure that approvals are in place so that
accurate and competitive quotations are delivered to clients in a timely
manner. Communicate service or rate changes, notable trends, policies, and
other relevant information to assigned accounts.
‎3. Create new quotes for RFQ's and convey them to both customers and sales
staff so that customers receive accurate and competitive quotations that are
delivered to clients in a timely manner, and that Sales staff always remain
informed about the process status.
‎4. Coordinate with Pricing to provide relevant pricing input via review of
market data so that Quotations can be generated as competitively and timely as
possible.
‎5. Manage team follow-up and accuracy of pricing, service, and general
information inquiries by customers to ensure response times are acceptable and
customers are well served to optimize sales.
Negotiation (Sales)
‎6. Establish any revised quotations during the negotiation phase between
customer and sales team to ensure that any revised prices or terms &
conditions are captured, approved, and updated in the Quotation.
Closing (Sales)
‎7. Process all documentation required as part of the onboarding the customer
and ensure that this is completed in line with the Standard Operating
Procedure (SOP), where any deviation or customization of the SOP should be
identified and approved.
‎8. Create the final quotation in OTM required as part of the onboarding of
the customer so that the customer is onboarded, and the sale is converted in
the OTM system to an executable stage that can be handed to Customer Service,
Operations, Finance, etc. terms and conditions agreed with customers in their
contracts.
‎9. Facilitate resolution of escalated issue by the application of in-depth
product knowledge, shipment process and established internal networks through
delegation to the corresponding internal department to resolve issues
effectively and timely.
‎10. Educate customers about the shipment process to make it clear so that it
enables a smooth customer onboarding experience in Milaha.
‎11. Update the correct and timely data into OTM & Customer Relations
Management System (CRM) to obtain correct invoicing (OTM) and data hygiene
(CRM).
‎12. Communicate effective handovers to Customer Service, Operations, Finance,
etc. terms and conditions agreed with customers in their contracts; to ensure
sales are operationalized and service is delivered as promised.
‎13. Communicate service or rate changes, notable trends, policies, and other
relevant information to assigned accounts so that both the business and
customer are always aligned on terms and conditions.
Continual Improvement
‎14. Monitor the reports constantly and take corrective actions to minimize
the number of disputes and outstanding 's.
‎15. Delegate corrective actions to the team and track results so that
improvements are achieved in terms of support to sales staff.
‎16. Review data related to accounts & contacts for data hygiene (CRM).
‎17. Review negative margin/net revenue order to identify root cause and
prepare preventive solution when necessary.
Reporting
‎18. Manage sales tracking tools, monitor performance indicators, report on
important information and liaise with the sales reps/managers to develop
strategies and drive actions.
Governance & Policy
‎19. Implement and adhere to all internal policy & procedures as well as all
government regulations to ensure compliance.
Other
‎20. Perform other duties as directed, and where trained to do so, to support
optimal sales and achieve targets.

Qualifications
Education & Professional Qualification
* Diploma
Professional Experience:
* ‎2-‎3 Years
Geographic Experience:
* Experience with logistics processes, systems & solutions
Computer Skills:
* Solid PC operational knowledge along with Microsoft Office ‎365 application experience
* Hands-on experience with Customer Relationship Management (CRM) software is a plus
Language Skills:
* Fluent in English, both written and spoken.
* Other languages advantageous.
Market/Industry/Functional Knowledge:
* Goal oriented, self-disciplined and self-motivated with a result driven approach
* Good problem solving and negotiation skills
* organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines
* Analytical mindset
* Able to work well and fast with different applications
* Team player with a positive mindset
* Someone highly adaptable to changing (work) environments
* An independent competitive drive to get things done, proactive and result oriented
* Self- motivated and performance driven.
Job : Business Support
Organization : Freight Logistics Commercial UAE
Job Posting : Dec ‎11, ‎2023 Unposting Date : Jan ‎26, ‎2024