Functional Accountability:
* Meet & greet guests coming to the gym
* Prepare fresh cold/hot towels and water
* Maintain a record of all guests and members coming to the gym
* Maintain a tidy reception area and cleanliness of all gym equipment
* Escort to the equipment while explaining all facilities
* Conduct gym Show Around
* Assist other departments whenever needed
* Handled all incoming calls and answered the enquiries made
* Handle all gym correspondence such as replying to email, maintaining and updating SOP's etc
* Continuously working on initiatives and activities to improve the gym and recreation department footfall
* Promote services offered by the business to guests
* Actively promote and sell the various memberships
* Deal with customer enquiries and complaints in a friendly and efficient manner
* Work hand in hand with the pool agents, lifeguards and spa to ensure an excellent health & fitness journey for all guests
* Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
Qualifications and Experience:
Experience:
* Experience in hotel or health club industry
* Previous guest relations experience in 5 star hospitality industry
Qualification:
* High school graduate or Front Office operations certificate holder
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