Waiter/Waitress - Events - InterContinental® Dubai Festival City

Do you see yourself as a Waiter/Waitress for InterContinental® Hotel Dubai
Festival City?
As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we
embrace every opportunity to give our guests a personal and enriching
experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd
like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist
of four hotel brands. These include the luxury brand InterContinental, the
superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence
Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over
‎1000+ bedrooms, the four properties boast a selection of high quality
restaurants and bars, an impressive ‎3,800 square meter Event Centre across two
levels, the ‎5,000 square meters Festival Arena by InterContinental, the
luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool
facilities. We are looking for people who are friendly, welcoming and full of
life to people to join over ‎900 colleagues who are always finding ways to make
every guests experience an enjoyable one. We value the passion and enthusiasm
of our colleagues, and encourage you to share your passion when you work with
us.
A little taste of your day-to-day
* Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff.
* Executing a setup of tables, chairs, linen, and the rest of the required equipment for the event as per banquet event order and ensuring the space is fully ready to be used, or preparing the allocated event space for the event and executing the service with all the requirements as per banquet event order, ensuring that guests' requests are anticipated and all the reasonable guests' requests are executed.
* Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager.
* Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
* Maintaining back of the house, front of the house and side work duties for overall productivity of banquet events.
* Ensuring ‎100% guest satisfaction.
* Not overstocking the items in the store, applying "first come - first out" policy in store to minimize stock.
* Minimizing wastage (paper, electricity, water, etc.) & breakage (glassware, crockery, cutlery, etc.)
* Caring for the equipment and the property.
* Promoting positive guest and colleague relations at all times.
* Monitoring and handling guest complaints by following the company procedures and ensuring guest satisfaction.
* Demonstrating service attributes in accordance with industry expectations and company standards:
* Being attentive to guests
* Accurately and promptly fulfilling guests' requests in whatever time of the day
* Anticipating guests' needs
* Maintaining a high level of knowledge which affects the guest experience
* Demonstrating a 'service' attitude
* Taking appropriate action to resolve guest complaints
* Prompt and proactive personalised service to the customers
* Cooperative working climate and maximising productivity
* Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower, reporting challenges to management with suggestions for resolution
* Following order of equipment related to events layout given by line managers
* Complying with Time and Attendance Policies, with company Grooming Standards
* Attending all the staff meetings, departmental land hotel training scheduled and other related activities, attending and supporting social events as and when required
* Actively participating in trainings and development programs and maximising opportunities for self and team development.
* Demonstrate understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
* Providing information when requested and promoting hotel services, facilities and special events.
* Attending daily briefing and to ensure that all uniform service staff are kept up to date & properly dressed before start of duty.
What we need from you
* Great communication skills
* Ability to work in a team and in different functions
* Warm and inviting personality
* Ability to think calmly under pressure
* Willingness to learn open-mindedly
* Passion of food and curiosity
* Basic organisation skills in events operation
What you can expect from us
We 'll reward all your hard work with a great salary and benefits - including
a uniform, great room discount and superb training.
Join us and you'll become part of the family - and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together - we trust and support each other, we do the right thing and
we welcome different perspectives. You need to show us you care: that you
notice the little things that make a difference to guests as well as always
looking for ways to improve - visit www.http://careers.ihg.com to find out
more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled /
Veterans.