Housekeeping Coordinator - InterContinental® Hotel Dubai Festival City

First impressions count. To get our guests' memorable experiences off to an
unforgettable start, we're looking for a Housekeeping Coordinator who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
Do you see yourself as a Housekeeping Coordinator for InterContinental® Hotel
Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we
embrace every opportunity to give our guests a personal and enriching
experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd
like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist
of four hotel brands. These include the luxury brand InterContinental, the
superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence
Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over
‎1000+ bedrooms, the four properties boast a selection of high quality
restaurants and bars, an impressive ‎3,800 square meter Event Centre across two
levels, the ‎5,000 square meters Festival Arena by InterContinental, the
luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool
facilities. We are looking for people who are friendly, welcoming and full of
life to people to join over ‎900 colleagues who are always finding ways to make
every guests experience an enjoyable one. We value the passion and enthusiasm
of our colleagues, and encourage you to share your passion when you work with
us.
A little taste of your day-to-day
* Ensures forwarding and receiving of all information pertaining to the department to maintain set standards
* Responsible for entering accurate room status into computer daily and investigating discrepancies
* Maintains and update administrative data
* Maintains working area and equipment in a proper state of cleanliness and repair
* Complies with hotel's health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
* Attends meetings and training sessions as required
* Work effectively with customers and colleagues from different viewpoints, cultures, and countries
* Build and maintain positive relationships with all internal customers and guests to anticipate their needs
* Anticipate guests' needs, handle guest enquiries, and solve problems
* Create a positive hotel image in every interaction with internal and external customers
* Maintain a high level of product and service knowledge to explain and sell services and facilities to guests
* Maintain knowledge of special programs and events in the hotel to recognize and respond to guests needs
* Maintain current Hotel information to be able to provide information to guests
* Adhere to InterContinental Hotel Group Corporate Code of Conduct
* Adhere to Housekeeping Policies and Procedures
* Report problems to Management with suggestions for resolution
* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
* Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
* Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service
* May regularly assist with deep cleaning projects
* May have turndown duties
* May assist with other duties as assigned
What we need from you
* Previous administrative experience in the hospitality or similar experience as a Housekeeping Administrator or Coordinator in a ‎5 hotel
* Telephone Etiquette
* Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
* Previous experience in payroll and purchase orders is an advantage
* Organizational skills
What you can expect from us*
We 'll reward all your hard work with a great salary and benefits - including
a uniform, great room discount and superb training.
Join us and you'll become part of the family - and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together - we trust and support each other, we do the right thing and
we welcome different perspectives. You need to show us you care: that you
notice the little things that make a difference to guests as well as always
looking for ways to improve - visit www.http://careers.ihg.com to find out
more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled /
Veterans.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.