Role in Marina Services, Creek Marina Yacht Club

ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential
leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of
Emaar Properties PJSC, the developer of elegantly designed and exceptionally
built property, malls and hospitality projects across the world.
Emaar Leisure Group, true to its promise to deliver memorable lifestyle
experiences, the group operates leisure clubs in Dubai, each offering
distinctive lifestyle experiences from golf to equestrian and yachting
communities. The leisure clubs, as part of Emaar Leisure Group, all enjoy
excellent dining options and offer spectacular facilities for business and
leisure alike .
ABOUT THE FUNCTION
This function is to ensure the dock are appropriately handled. Front-line
operation on the marina floor providing first class levels of service for
berth holders and visiting yachts, cleaning boats, repairs and maintaining all
marine engineering. This includes customer service, rental instruction and
inspection, and facilities, minor repairs & maintenance and other duties as
needed.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality and excellent customer service skills.
* General maintenance of all boats and cleaning boats.
* Supervises, organizes and demonstrates good planning skills
* Guest liaison when dealing with complaints.
* Complying with the Health & Safety Policy
* Minimum of a secondary school /diploma in marine engineering. / College degree in Management or a related field is preferred.
* A minimum of one-year experience in a similar position in a Yacht Club.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
* Conduct all operational tasks in club, while living up to service standards and procedures.
* Go the extra (s)mile where you can, support and assist the Members.
* Providing exceptional service, resulting in positive Guest experience.
* Prevent complaints and ensure excellent customer service to club members.
* Pro-actively communicate/ guide fellow Ambassadors, always with the guests interests at heart.
COMPETENCIES

* Put Customer First
* Drive for Results
* Learning
* Resilience
* Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.