Front Desk Agent - voco Dubai

At voco®, we've created a new hotel brand that gives people a different
choice. Hotels to count on but different enough to be fun. Unstuffy hotels,
where people feel comfortable to relax, and just get on with relaxing. Our new
family of hotels are connected by their own sense of style and individual
character - and that's something we make the most of. Finding the perfect mix
of reliability and new experiences. Because we believe that when you respect
individuality life gets interesting.
At the heart of every great stay is a great host. We think the trick to
hosting is to take the time to understand what your guests need, and want. So
before they arrive, we find out more about them and how we can make their stay
better. Whilst they are with us we give tempting recommendations of our
favourite drinks or food, or tips for local experiences that they won 't find
in any guide book.
Your day to day
First impressions count. To get our guests' memorable experiences off to an
unforgettable start, we're looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
* Kicking off truly memorable guest experiences with the warmest of welcomes
* Acknowledging IHG Rewards Club members and returning guests in person or over the phone
* Taking, managing, and receiving payments for guest bookings
* Making the check-in and check-out process feel swift and seamless
* Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
* Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What we need from you
* Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
* Fluency in the local language - extra language skills would be great, but not essential
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What we offer
We'll reward all your hard work with a great salary and benefits - in addition
to career development, employee room discounts and great work culture.

Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care, that you notice the little things that make a difference to guests as
well as always looking for ways to improve -visit www.http://careers.ihg.com
to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call
our Hotels voco® - It means 'to invite' and 'call together' originating from
Latin and representing our thoughtful, unstuffy and charming nature. Guests
tell us that voco® is fun without being vanilla, trendy without being
alienating and premium, without being stuffy. This unique and playful
attitude, combined with a consistent level of quality, sits at the heart of
our brand here at voco® Dubai Whatever we're up to, at every instance, there
are brand values and service behaviours that guide us... Brand values: Always
dependable, Respect individuality & Be distinctive. Service values: Count on
us to; Be natural & Make every stay special. Drawing on IHG's years of
experience in delivering True Hospitality, voco® Hotels gives people a
different choice. Hotels that are reliable enough to depend on, but different
enough to be fun. Our new family of hotels is connected by their individual
characters, that make memorable travel dependable with unstuffy hotels, where
people feel comfortable to relax, and just get on with relaxing. The moment a
guest steps into one of our hotels, they walk into a genuinely memorable
experience. The world's first voco® hotel opened in November ‎2018 in Gold
Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco®
Dubai is a location like no other with a premium ambience in the heart of
Dubai and laid back yet attentive service from the friendly hosts. It's
location on the vibrant Shiekh Zayed Road is also connecting it to many day
time and no delights of the city, moments from shopping, dining and
entertainment experiences.