Planning and MIS Executive

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview Of The Role
This role provides support on pricing, Monthly and Annual reporting, and
maintaining database for Aftersales. This will also support the branch for
contracts and system issues through service desk for faster response and
resolution time.

What You Will Do
* Responsible for Monthly Reports to EV Brand
* Responsible for Annual Target Setting to EV Brand
* Maintenance of Records of aftersales KPI Database to be used for forecasting and budgeting.
* Create Corporate Pricing based on deals and tender proposal to corporate customers request.
* Maintenance and update of parts pricing related to Service contracts
* Ad-hoc reporting
* Assist all branches service staff by answering their queries, and resolving their system related issues.
* Reduce WIP & assist end user quickly in case, staff discount, special parts discount, invoice reversal/ Kms correction, package deletion from the order, split deletion, package not working, change part in the package and time clocking issues
* Contract Transfer
* Contract Termination
* Refund Pay-out Requests
* Contract Re-instatement

Required Skills To Be Successful
This role requires strong coordination and analytical skills as he/she will be
dealing with principal reporting ensuring that all reports are submitted on
time with accuracy which is critical to maintain good relation. Maintains
Aftersales Key KPI database which will help in forecasting and decision
making.
This role will also support pricing for new initiatives and corporate
department pricing requests which plays a big part of the business. He/she
will also support Service Desk for faster resolution time.

About The Team
The position will report to Planning Manager - Aftersales Distributor and will
be supporting the front line as well as planning functions

What Equips You For The Role
* ‎3 years' experience in a relevant position within Automotive industry
* Business Analyst/Pricing Analyst experience
* Automotive aftersales experience
* ERP experience (SAP IS AUTO)
* Working knowledge of BI reporting attributes.
* Experience in Alteryx / Tableau
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.