SYSTEMS OFFICER

Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast
network of destinations, cutting-edge facilities, and a focus on innovation,
efficiency, and sustainability. As a Systems Officer, you will identify,
specify and implement, through a process of requirements gathering, analysis
and solution definition, business automation solutions using express and
courier related systems across the network and accredited external
stakeholders to increase the use and visibility of information, productivity,
efficiency and revenue gains. You will support the identification of global
express business system requirements aligned with those of regulatory
authorities and industry standards in areas of Internet/web technology,
Capacity Management, Pricing and other initiatives and develop business IT
systems in line with compliance standards. You will follow company approved
standards of documenting business requirements and support the testing of
developed IT solutions and system implementation. In this role, you will: ‎1.
Follow the approved standard processes of gathering business requirements,
analysing and proposing express business IT solutions, ensuring all necessary
and appropriate documentation pertaining to these requirements is prepared. ‎2.
Liaise with Standards and Procedures/Compliance department and section heads
to ensure solutions designed are aligned to regulatory and industry standards.
All agreed solutions needs to be documented in detail and signed off by all
business stakeholders. ‎3. Constantly monitor the development progress of
business IT solutions through demo sessions and ensure the development is
aligned with the agreed scope of work. ‎4. Compile and document user acceptance
test cases based on the agreed scope of any given new functionality, change
request, enhancement or bug fix, to ensure that business IT solution developed
is as per agreed specification and of high quality. Test & document cases need
to be exhaustive and scope of the test cases need to cover all impacted areas
associated with the development. ‎5. Facilitate the collation and compilation
of the release notes in liaisons with enhancement development owners and IT
analyst, ensuring the information is communicated to all users of the related
systems. Support the implementation of business solutions by providing all
necessary documentation to the business stakeholders to achieve maximum
returns and benefit of the solutions developed. ‎6. Analyse issues and concerns
raised by business departments pertaining to system faults, document the
analysis and desired solutions for these faults in the fault management system
(JIRA). Prioritise the fixes of these faults and monitor development of all
such fixes constantly engaging with the IT analysis and developers to ensure
desired outcomes. ‎7. Support the audit of network wide usage of automated
systems and identify staff, stations that are not using automated systems to
its potential and agree development programs and monitor progress.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: - Degree or Honours (‎12+‎3 or equivalent) preferably in
Computer Science - ‎5+ years of working experience in areas such as Air Cargo,
logistics and supply chains, operations, warehousing, freight forwarding etc.
- Comprehensive knowledge of the cargo industry preferably in areas of
Pricing, Reservations, Internet/web technology or Capacity Management.
Knowledge of Cargo IMP and XML messages, protocols preferable. - Good
analytical ability and inter-personal skills to understand business system
requirements and document the same in company approved standards. - Should be
able to communicate end users business requirements in structured functional
I.T. terms and specifications to development and technical Engineers At
Emirates, we're committed to providing our employees with opportunities to
grow and develop in their careers. So if you're looking for a challenging and
rewarding opportunity, apply today for our Systems Officer role!
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.