Main Responsibilities
* Prepare estimates and detailed project plan for all phases of the project.
* Collect all the information from relevant stakeholders ( Client management, Sales, Business Solutions)and confirm
the scope of work with clients to share it with the concerned departments.
* initiate kick-off meetings internally with the concerned departments & externally with the clients.
* Liaise with clients to identify and define requirements, scope and objectives& follow up with clients
during and after launching.
* Provide feedback, recommendations, and project updates to the stakeholders & management.
* Coordinate with the internal departments, for launching and major changes of the accounts.
* Perform soft launching for each account before the project begins.
* Ensure that all processes (existing, new) are meeting clients' targets and requirements.
* liaise with the client to keep them informed of progress and to make relevant decisions.
* Manage the resources to achieve project objectives in planned timeframes.
* Providing guidance when issues, challenges or problematic situations arise.
* Ensure that concerned parties' complete tasks according to the project plan.
* Prepare progress reports for stakeholders & management.
* Manage deadlines and push the concerned parties to ensure timeliness.
* Track the performance of the team and create an action plan & alternative plans.
* Measure project performance to identify areas for improvement.
* Review and send the team's KPIs & knowledge base to the concerned department.
* Ensuring the project follows and complies with company health, safety, and environmental policies.
* Create and update the service manual & Provide handover to operations & client relations teams after 30 days from the launching date.
* Mange project to meet the budget and time frame constraints.
* Responsible for all Capex and PO approvals.
* Act as a focal point during the project implementation.
* Keep company vision, mission, values and follow all policies and procedures.
* Performs miscellaneous job-related duties as assigned.
Competencies and Professional Background
* Bachelor's degree.
* Level of English: Excellent Level.
* Knowledge in Projects launching
* 1 Year Minimum Experience in BPO
* Excellent written and verbal communication skills
* Proven ability to solve problems creatively
* Familiarity with project management tools, methodologies, and best practices
* Excellent analytical skills
* Proven ability to complete projects according to outlined scope, budget, and timeline
* Negotiation & Risk Management Skills
* Strong knowledge of Microsoft Office
* Presentation Skills.
* Strong leadership skills
* Planning & organizing skills
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