Guest Relations Supervisor-Female

؜ - ؜الإسكندرية ؜ -

تفاصيل الوظيفة

A Guest Relations Supervisor supports the needs of VIP Guests and informs
other Team Members of VIP needs in order to ensure an exceptional Guest
experience.


What will I be doing?


As Guest Relations Supervisor, you will support the needs of VIP Guests and
inform other Team Members of VIP needs in order to ensure an exceptional Guest
experience. A Guest Relations Supervisor is responsible for managing the first
impressions of our Guests and, therefore, must perform the following tasks to
the highest standards:



  • Assist Guest Relations Manager with the daily operations of the department

  • Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests

  • Manage special room assignments and suite occupancies

  • Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms

  • Ensure all VIP room standards are met and amenities are in place before arrival

  • Manage the Guest Relations Desk in the hotel lobby

  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

  • Maintain inventory of Guest amenities

  • Demonstrate current knowledge of all hotel products and services

  • Offer a professional manner with an emphasis on hospitality and Guest service
    What are we looking for?


Guest Relations Supervisor serving Hilton brands are always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:



  • An ability to listen and respond to demanding Guest needs

  • Excellent leadership, interpersonal and communication skills

  • Accountable and resilient

  • Commitment to delivering a high levels of customer service

  • Ability to work under pressure

  • Flexibility to respond to a variety of different work situations

  • Excellent grooming standards
    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

  • Experience in a managerial role within a Guest Relations department

  • A passion for delivering an exceptional level of Guest service

  • A degree or diploma in Hotel Management or equivalent


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!

ملخص الوظيفة

  • المُعلن : Hilton
  • تاريخ الإعلان : 10/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الإسكندرية
  • الراتب : -
  • الهاتف : -

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