Job Description
Sutherland is seeking a reliable and detail-oriented person to join us as
Quality Analyst. We are a group of driven and hard-working individuals. If you
are looking to build a fulfilling career and are confident you have the skills
and experience to help us succeed, we want to work with you! Our Quality
Analyst get to: Define Sutherland’s reputation: Oversee and manage performance
and service quality to guarantee customer satisfaction Strengthen
relationships: Establish and maintain communication with clients and/or team
members; understand needs, resolve issues, and meet expectations Keep
management updated: Relay important information in the form of timely and
accurate reports Impact the bottom line: Produce solid and effective
strategies based on accurate and meaningful data reports and analysis and/or
keen observations
Qualifications
Our most successful candidates will: - Bachelor’s degree - Experience
with process documentation - Be able to work in MS Office - Have advanced-
level knowledge of Excel - Be able to work in a fast-paced environment - Be
pro-active in developing trust and professional rapport with employees and
team members; work as a team-player - Have strong analytical skills; be able
to interpret data, identify trends, and make suggestions for improvements -
Have strong verbal and written communication skills; be able to communicate in
a clear, constructive, and professional manner
**Job Description:** Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to cus…
**Job Description:** Sutherland is seeking a reliable and detail-oriented person to join us as **Quality Analyst.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we w…
Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.…